Team Lead
Gratitude IncTeam Lead
Job Description
Key Skills
0 candidate(s) have already applied for this Job. Apply now
Account: Healthcare
Work set up: 100% Onsite at Eton Centris, Quezon City
Work shift: US Business Hours
Start date: ASAP
Headcount: 2
Qualifications:
• 2nd year completed/College Graduate
• 2+ years exp as Team Lead (Preferred Healthcare exp)
• Has an Insurance background, claims processing, US benefits
• Not a job hopper
Responsibilities:
• Operations & Reporting: Oversee daily team operations, track performance metrics, and prepare data presentations for clients and managers.
• Team Management: Conduct shift briefings/huddles, coach agents, handle escalations, and promote team engagement.
• Compliance & Quality: Enforce strict adherence to regulatory standards like HIPAA and conduct Root Cause Analysis (RCA) to improve quality parameters.
Role
Team Leader
Timings
US-Type Shift (Permanent)
Industry
Medical / Healthcare / Hospital
Work Mode
Work from office
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Cash Application Analyst – B2B Accounts Receivable
Gratitude Inc2 - 5 Year(s)
₱ 30 - ₱ 35K p.m
Manila, Philippines
Customer service representative (Collections)
Gratitude Inc0 - 1 Year(s)
₱ 18 - ₱ 37K p.m
Manila, Philippines
TEAM LEADER - UK FINANCIAL COLLECTION
Gratitude Inc2 - 18 Year(s)
Confidential
Manila, Philippines
Customer service executive
Gratitude Inc0 - 2 Year(s)
₱ 20 - ₱ 35K p.m
Manila, Philippines
Customer Service Representative (Insurance, Healthcare)
Gratitude Inc0 - 1 Year(s)
₱ 22 - ₱ 26K p.m
Manila, Philippines
CSR -GDS Travel account -WNS Bridgertowne
Gratitude Inc1 - 19 Year(s)
₱ 25 - ₱ 30K p.m
Manila, Philippines
CSR -Travel Account
Gratitude Inc1 - 7 Year(s)
₱ 30 - ₱ 35K p.m
Manila, Philippines
CSR Auto Insurance Account -EXL MOA
Gratitude Inc1 - 21 Year(s)
₱ 25 - ₱ 30K p.m
Manila, Philippines
URGENTLY HIRING FOR CSR
Teleperformance0 - 20 Year(s)
Confidential
Manila, Philippines
WE ARE HIRING: CSR - Insurance Brokerage Account
Gratitude Inc1 - 4 Year(s)
₱ 30 - ₱ 35K p.m
Manila, Philippines