Subject Matter Expert (SME)– Voice Campaign

Gratitude Inc

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1 week ago

Subject Matter Expert (SME)– Voice Campaign

1-4 Year(s)

₱ 30 - ₱ 38K p.m

Job Description

Key Skills

Problem Solving US Mortgage Performance Management BPO Voice Process SME Sales SME Logistics

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Role: Subject Matter Expert (SME)

Program: US Mortgage Servicing (Residential) – Voice Campaign

Work setup: Onsite in Clark, Pampanga

Work schedule: Flexible schedule

Salary: Up to PHP 38,050 per month (Basic pay: PHP 25,000 – PHP 35,000, Allowance: PHP 3,050)

Target start date: ASAP

Potential relocation package may include:

- One-time relocation allowance (approximately PHP 10,000+; subject to verification).

- One-way transportation support (airfare or land transportation).

- Up to 30 days of accommodation.

Minimum qualifications:

- At least two years of completion in College/ 2nd year level

- At least 1 year of SME experience.

- Experience supporting a US Mortgage Servicing Campaign is a critical requirement.

- SME experience specifically within a US Mortgage Servicing voice account will be prioritized

- Strong analytical and problem-solving skills with the ability to interpret data and identify trends

- Excellent communication skills (verbal and written) with the ability to influence stakeholders

- Proven leadership and coaching experience in a BPO or shared services environment

- Strong stakeholder management and collaboration skills

- Ability to manage multiple priorities in a fast-paced, dynamic environment

- Background in US Residential Mortgage Servicing (Voice) is required

- Familiarity with performance management tools, QA frameworks, and LMS platforms

Alternative profiles that may be considered:

- Candidates with SME experience in another campaign but with previous US Mortgage Servicing agent experience.

- Highly tenured US Mortgage agents who have performed SME-like responsibilities (e.g., temporary SME, POC, or virtual leadership functions).

Non-Negotiable Qualifications:

- Candidates must have US Mortgage experience.

- Profiles without US Mortgage experience should not be endorsed, as they will not be considered.

Role

Account Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Norman Bogonko

Recruiter - Gratitude Inc

NA, kenya

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