Sr Manager Process Improvement (Service Excellence)

Gratitude Inc

935 Views

1 month ago

Sr Manager Process Improvement (Service Excellence)

5-30 Year(s)

₱ 170 - ₱ 180K p.m

Pampanga (Angeles City)

Job Description

Key Skills

Experience in managing Telco and Media accounts

5 candidate(s) have already applied for this Job. Apply now

Role: Sr Manager Process Improvement (Service Excellence)
Account: Telco and Media
Location: CLARK **Relocation allowance/assistance could be provided**
Work Set-up: Onsite
Work Schedule: Flexible
Start Date: ASAP
Salary: 180,000 base pay + 20,650 allowance with sign on bonus

Qualifications:
Earned a Bachelor’s Degree in any field **Mandatory**
LSS Greenbelt Certified- minimum **Mandatory**
Completed at least 10 Greenbelt projects as Greenbelt certified for KPI Improvement such as CSAT, AHT etc. **Mandatory**
10 years of minimum experience working in BPO industry **Mandatory**
Experience in managing Telco and Media accounts **Mandatory**
Process Improvement experience in BPO Setup is required **Mandatory**
At least 5 years’ experience in a Process Improvement capacity **Mandatory**
Minimum tenure of at least 2 years in last 2 organizations **Mandatory**
Completed GB projects for KPI Improvement such as CSAT, AHT etc.
Must be at least an incumbent Manager or current Sr. Manager

Interested and qualified Candidates should send their CV to esther.igweonu@gratitudeindia.com

Role

Any Other

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Functional Area

Any Other

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Onyinyechukwu Igweonu

Recruiter - Gratitude Inc

NA, nigeria

0+ Followers

500+ Posts

View Profile

Interview Tips

Giving the VNA round?
What are the most important skills you acquired as a Soft Skills/VNA trainer?
How would you handle an irate customer?

Get the Best Jobs
on your Fingertips

₱ 15 - ₱ 27K p.m

Pampanga, Philippines

Details