Spanish Bilingual

Gratitude Inc

257 Views

2 weeks ago

Spanish Bilingual

2-5 Year(s)

75 - 100 Thousand p.m

Manila (Bridgetown quezon City)

Quick Apply Apply

Job Description

Key Skills

CSR Spanish CSR CSR background

73 candidate(s) have already applied for this Job. Apply now

Job Title: Spanish Bilingual

Campaign: Banking and Finance

Location: Bridgetowne Blvd, Quezon City,

Work schedule: TBA

Salary range: Upto 100K(Depending on the experience)

Headcounts: 5

Job Description:

• Engage with bilingual (English and Spanish) customers through voice channels to address inquiries, concerns, and requests related to mortgage products, services, and account information

• Provide accurate and comprehensive information about mortgage options, interest rates, loan terms, and other relevant details to assist customers in making informed decisions

• Assist customers in navigating online platforms and self-service tools, guiding them through account setup, payments, document submission, and other activities

• Collaborate with internal teams to resolve complex customer issues; escalate cases as necessary

• Handle all interactions professionally, efficiently, and in compliance with company policies and industry regulations.

• Maintain detailed records of customer interactions, transactions, and inquiries using the company's CRM system

• Identify opportunities for upselling or cross-selling additional mortgage products and services based on customer needs

• Stay updated on industry trends, product updates, and company policies to provide accurate information to customers

• Participate in ongoing training to enhance product knowledge, communication skills, and customer service techniques

• Contribute to a positive team environment by sharing insights and best practices to improve overall customer satisfaction

Non-negotiable:

• Only accept Non- Native/Filipino applicants with 2 years BPO Spanish language experience.

Other Qualifications:

• Grade 12/Matric/High School Gr. in any field

• Prior 2+ years voice experience in proficient bilingual support is must

• Strong verbal and written communication skills; ability to understand and respond appropriately to complex situations

• Familiarity with mortgage products, loan terminology, and the home buying process is advantageous

• Excellent problem-solving skills with the ability to handle challenging customer situations with empathy

• Detail-oriented with high accuracy in data entry and documentation.

• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment

• Flexibility to work various shifts, including evenings, weekends, and holidays as needed

• Proficiency in using CRM software and MS Office

Applicant will undergo 3 rounds of interview; Initial, Operation Interview and Final Interview.

Role

Customer Service Executive

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Gregory George

Recruiter - Gratitude Inc

NA, nigeria

0+ Followers

500+ Posts

View Profile

Interview Tips

Giving the VNA round?
What are the most important skills you acquired as a Soft Skills/VNA trainer?
How would you handle an irate customer?

Get the Best Jobs
on your Fingertips

100 - 120 Thousand p.m

Manila, Philippines

Details