Service Desk Transformation Consultant

Gratitude Inc

560 Views

1 month ago

Service Desk Transformation Consultant

6-8 Year(s)

₱ 110 - ₱ 140K p.m

Manila (Eastwood quezon city)

Job Description

Key Skills

Service Desk BPO Skills Transformation Consultant AI tools

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Qualifications:

• Must possess at least a Bachelor’s/College Degree, preferably in IT.
• Experience in transformation and solutions for Service Desk accounts.
• Female candidates only; male candidates are not allowed at this time. Any male submissions will be automatically rejected.
• At least 6–8 years of experience in an IT Service Desk.
• Prior consulting and automation experience is required.
• Presales/solution experience is a plus.
• Experience with Generative AI (GenAI) models, Machine Learning (ML), Natural Language Processing (NLP), and other AI frameworks is preferred.
• Ability to collaborate with cross-functional teams and effectively communicate AI concepts to non-technical stakeholders.
• BPO experience is required.

kindly answer the pre-screening questions in the comment while applying for the job

Pre-Screening questions;
Educational Attainment:
Years of Relevant Experience:
Experience with AI/ML: Experience with Generative AI (GenAI) models, Machine Learning (ML), Natural Language Processing (NLP), and other AI frameworks.
BPO Experience:
Last Drawn Salary:
Expected Salary:

Role

IT Support

Timings

Flexible (Permanent)

Industry

IT-Software / Software Services

Work Mode

Work from office

Functional Area

IT Software/Hardware

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Adeyemi Olagunju

Recruiter - Gratitude Inc

NA, nigeria

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