Service Desk Transformation Consultant

Gratitude Inc

160 Views

1 week ago

Service Desk Transformation Consultant

6-8 Year(s)

110 - 130 Thousand p.m

Manila (Eastwood quezon city)

Job Description

Key Skills

Service Desk bachelors degree BPO Experience Transformation Consultant AI tools Machine Learning (ML), Natural Language Processing (NLP), and other AI frameworks

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Qualifications:

• Must possess at least a Bachelor’s/College Degree, preferably in IT.
• Experience in transformation and solutions for Service Desk accounts.
• Female candidates only; male candidates are not allowed at this time. Any male submissions will be automatically rejected.
• At least 6–8 years of experience in an IT Service Desk.
• Prior consulting and automation experience is required.
• Presales/solution experience is a plus.
• Experience with Generative AI (GenAI) models, Machine Learning (ML), Natural Language Processing (NLP), and other AI frameworks is preferred.
• Ability to collaborate with cross-functional teams and effectively communicate AI concepts to non-technical stakeholders.
• BPO experience is required.

kindly answer the pre-screening questions in the comment while applying for the job

Pre-Screening question:
Educational Attainment:
Years of Relevant Experience:
Experience with AI/ML: Experience with Generative AI (GenAI) models, Machine Learning (ML), Natural Language Processing (NLP), and other AI frameworks.
BPO Experience:
Last Drawn Salary:
Expected Salary:

Role

Consultants

Timings

Flexible (Permanent)

Industry

Strategy /Management Consulting Firms

Work Mode

Hybrid

Functional Area

IT Software/Hardware

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