Service Desk Transformation Consultant

Gratitude Inc

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5 hours ago

Service Desk Transformation Consultant

6-8 Year(s)

100 - 140 Thousand p.m

Manila (Eastwood quezon city)

Job Description

Key Skills

Artificial Intelligence (AI) machine learning Natural Language Processing (NLP) Machine Learning (ML), Natural Language Processing (NLP), and other AI frameworks

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Position: Service Desk Transformation Consultant

Location: Eastwood, Quezon City

Salary: PHP 112,000 – 140,000

(PHP 100,000 – 130,000 base)

Work Setup: Hybrid (subject to business requirements)

Work Shift: Must be flexible to work in a 24/7 environment

Target Start Date: ASAP

Headcount: 1

Note: Former employees, whether hired directly or through a third-party vendor, are not eligible for this role.

Qualifications

Bachelor’s or College Degree, preferably in Information Technology

Proven experience in Service Desk transformation and solution design

6–8 years of IT Service Desk experience

Prior consulting and automation experience is required

Presales or solutioning experience is an advantage

Exposure to Generative AI (GenAI), Machine Learning (ML), Natural Language Processing (NLP), and other AI frameworks is preferred

Strong ability to collaborate with cross-functional teams and clearly communicate AI concepts to non-technical stakeholders

BPO experience is required

Female candidates only (male applications will not be considered at this time)

Pre-Screening Information (Required)

Please include answers to the following:

Educational Attainment

Years of Relevant Experience

Experience with AI/ML

(GenAI, ML, NLP, and other AI frameworks)

BPO Experience

Last Drawn Salary

Expected Salary

How to Apply

Send your updated CV along with your responses to the pre-screening questions to:

Role

Any Other

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Hybrid

Functional Area

Any Other

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