Service Delivery Manager

Gratitude Inc

756 Views

2 months ago

Service Delivery Manager

3-5 Year(s)

₱ 90 - ₱ 100K p.m

Manila (Pasig)

Job Description

Key Skills

Operations Manager bpo Financial Services College Graduate SLA / KPI Management

0 candidate(s) have already applied for this Job. Apply now

Category: Financial Services

Work set up: Onsite at Pasig

Work shift: Night shift

Salary: PHP 90,000-100,000

Headcount: 2

Non-Negotiable:

• College graduate

• At least 3 years’ experience as an Operations Manager in Financial Services BPO.

• Exposure to SLA/KPI management, account performance, and operational governance

• Experience with client, stakeholder, or business partner interactions

• Strong people leadership, accountability, and process improvement mindset

Kindly answer the pre-screening as comments.

• How many years of experience you have as an Operations Manager in a Financial Services BPO?

• Do you have exposure to SLA/KPI Management or operational governance?

• How much is your last drawn salary?

• How much is your salary expectation?

• Are you amenable to work Onsite in Pasig with a Night Shift Schedules?

• When are you available to start once hired?

Role

Operations Manager

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Patrick Obunezie

Recruiter - Gratitude Inc

NA, nigeria

0+ Followers

500+ Posts

View Profile

Interview Tips

Giving the VNA round?
What are the most important skills you acquired as a Soft Skills/VNA trainer?
How would you handle an irate customer?

Get the Best Jobs
on your Fingertips

Search more jobs by Gratitude Inc

Similar Jobs

Customer service representative (tech)

Gratitude Inc

0 - 1 Year(s)

Customer Service

₱ 20 - ₱ 37.5K p.m

Manila, Philippines

Details

USRN Team Leader (Non-Voice)

Gratitude Inc

2 - 3 Year(s)

people Management Utilization Management USRN License

₱ 50 - ₱ 60K p.m

Manila, Philippines

Details

Operations Supervisor(Travel and Hospitality)

Gratitude Inc

1 - 2 Year(s)

Operations Supervisor BPO Call center Travel and Hospitality

₱ 39 - ₱ 40K p.m

Manila, Philippines

Details

HIRING: OT SECURITY SPECIALIST / TEAM LEAD

Gratitude Inc

3 - 5 Year(s)

Assessment of Risk Security Tool good communication skills

₱ 60 - ₱ 200K p.m

Manila, Philippines

Details

Capital Markets Operations - Settlements Senior Analyst (CL 10-11)

Gratitude Inc

2 - 3 Year(s)

Advanced proficiency in Excel, SQL, and reporting platforms (e.g., DataIKU,Snowflake,Axiom, Oracle, SAP). trade settlements

₱ 45 - ₱ 62K p.m

Manila, Philippines

Details

CSR -Healthcare Account -Alldigitech Company

Gratitude Inc

0 - 17 Year(s)

Inbound BPO BPO Voice Process BPO Skills

₱ 20 - ₱ 30K p.m

Manila, Philippines

Details

SAP MASTER DATA GOVERNANCE

Gratitude Inc

2 - 6 Year(s)

SAP Master Data Migration SAP Master Data Governance Tools SAP Business Objects

₱ 60 - ₱ 150K p.m

Manila, Philippines

Details

SIEM Platform Engineer (SIEM & SOAR)

Gratitude Inc

3 - 5 Year(s)

Analytical Python Troubleshooting

Confidential

Manila, Philippines

Details

MuleSoft Developer | API Integration | Hybrid | Taguig

Gratitude Inc

5 - 10 Year(s)

Detail oriented Communication Skills bachelors degree

₱ 150 - ₱ 160K p.m

Manila, Philippines

Details

Customer service representative

Gratitude Inc

0 - 1 Year(s)

Customer Service

₱ 18 - ₱ 29K p.m

Manila, Philippines

Details