Service Delivery Manager | Financial Services BPO | Onsite - Pasig | Up to PHP 100K
Gratitude IncService Delivery Manager | Financial Services BPO | Onsite - Pasig | Up to PHP 100K
Job Description
Key Skills
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Service Delivery Manager | Financial Services BPO | Onsite - Pasig | Up to PHP 100K
Job Details
Position: Service Delivery Manager
Industry: Financial Services (BPO)
Location: Pasig City (Onsite)
Shift: Night Shift
Salary: PHP 90,000 – 100,000 per month
Join Our Team as a Service Delivery Manager!
We are looking for an experienced Service Delivery Manager with a strong background in Financial Services BPO Operations to lead service excellence, client engagement, operational governance, and continuous process improvement.
If you have proven experience managing Operations teams, driving SLA performance, and building strong client relationships, we'd love to hear from you.
Key Responsibilities
Manage end-to-end service delivery for assigned client accounts.
Ensure achievement of SLA, KPI, CSAT, and operational performance targets.
Build and maintain strong relationships with clients and key stakeholders.
Conduct governance meetings and present service performance reports.
Drive continual service improvement initiatives.
Coordinate incident, change, and risk management activities.
Collaborate with Operations Managers and senior leadership to improve account performance.
Ensure operational readiness for process changes and business requirements.
Escalate issues proactively and engage SMEs whenever necessary.
Monitor financial performance and maintain project profitability.
Prepare Financial Status Reports with high accuracy.
Identify opportunities for account growth and service enhancement.
Promote operational excellence and customer satisfaction.
Mandatory Requirements
College Graduate
Minimum 3 years of experience as an Operations Manager within a Financial Services BPO
Strong experience in:
SLA Management
KPI Management
Operational Governance
Client Relationship Management
Stakeholder Management
Account Performance Management
Service Delivery
Team Leadership
Continuous Process Improvement
Strong communication and leadership skills
Proven ability to manage client-facing operations
Stable employment history (Not a Job Hopper)
Willing to work Onsite in Pasig
Willing to work Night Shift
Disqualification Criteria
Current or Former CGI Employee
Less than 3 years of Financial Services BPO Operations Manager experience
Frequent Job Changes / Unstable Employment
Preferred Skills
Service Delivery Management
Operations Management
Client Governance
Incident Management
Change Management
Financial Services Operations
Stakeholder Engagement
Customer Satisfaction (CSAT)
Operational Excellence
Performance Reporting
Business Process Improvement
Team Management
Pre-Screening Questions
Please answer the following when applying:
How many years of experience do you have as an Operations Manager in a Financial Services BPO?
Do you have hands-on experience managing SLA, KPI, and Operational Governance?
What is your current/latest salary?
What is your expected monthly salary?
Are you willing to work Onsite in Pasig on a Night Shift?
How soon can you join if selected?
#Service Delivery Manager,# Operations Manager, #Financial Services BPO, #Banking Operations, #Insurance Operations, S#LA Management, KPI Management, #Operational Governance, #Client Management, Stakeholder Management, Account Management, Customer Satisfaction, CSAT, Service Delivery, Incident Management, Change Management, Process Improvement, #Operations Excellence, #Financial Reporting, Governance Meetings, Team Leadership, Performance Management,# BPO Operations, Business Process Outsourcing
Apply Now!
If you're an experienced Service Delivery Manager with a successful track record in Financial Services BPO Operations, apply today and become part of a high-performing organization focused on operational excellence and client success.
Role
Operations Manager
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Non-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
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- What are the most important skills you acquired as a Soft Skills/VNA trainer?
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