Service Delivery Manager
Gratitude IncService Delivery Manager
Job Description
Key Skills
5 candidate(s) have already applied for this Job. Apply now
Non-Negotiable:
• College graduate
• At least 3 years’ experience as an Operations Manager in Financial Services BPO.
• Exposure to SLA/KPI management, account performance, and operational governance
• Experience with client, stakeholder, or business partner interactions
• Strong people leadership, accountability, and process improvement mindset
• Not a job hopper
Kindly answer the Pre-Screening questions below while applying for the job.
Pre-screening questions:
• How many years of experience you have as an Operations Manager in a Financial Services BPO?
• Do you have exposure to SLA/KPI Management or operational governance?
• How much is your last drawn salary?
• How much is your salary expectation?
• Are you amenable to work Onsite in Pasig with a Night Shift Schedules?
• When are you available to start once hired?
Role
Account & Financial Services
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Chat
Functional Area
Banking / Financial Services
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Health Clinical Services Senior Manager - USRN
Gratitude Inc10 - 12 Year(s)
Confidential
Manila, Philippines
TL Spanish billingual Account -Cognizant
Gratitude Inc3 - 5 Year(s)
100 - 120 Thousand p.m
Manila, Philippines
ANZ and Domestic Customer Service Representative
Gratitude Inc0 - 5 Year(s)
Confidential
Manila, Philippines
Sr. Java Developer
Gratitude Inc10 - 14 Year(s)
100 - 130 Thousand p.m
Manila, Philippines
2 - 4 Year(s)
80 - 85 Thousand p.m
Manila, Philippines
CSR -Collection Account
Gratitude Inc2 - 21 Year(s)
45 - 50 Thousand p.m
Manila, Philippines
BPO CUSTOMER SUPPORT in Eastwood QC location
Gratitude Inc0 - 10 Year(s)
15 - 30 Thousand p.m
Manila, Philippines
1 - 3 Year(s)
Confidential
Manila, Philippines
(159585) Art Director| Onsite Cebu
Gratitude Inc5 - 7 Year(s)
95 - 100 Thousand p.m
Manila, Philippines
Call Center Agents
Gratitude Inc0 - 2 Year(s)
10 - 15 Thousand p.m
Manila, Philippines