Senior Complaints Analyst
Gratitude IncSenior Complaints Analyst
Job Description
Key Skills
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Work set up: Hybrid (Onsite during probationary period), Cebu City
Work shift: 8PM - 5AM (Weekends off)
Salary: up to 34k package
Experience: 3+years
Start date: ASAP
Qualifications:
• Bachelor’s degree in Nursing, Biology/Microbiology, Electromedical Engineering (Biomedical Engineering), Industrial/Mechanical Engineering, or other education/science/technology related discipline desired
• 3+ years experience in medical device product quality complaints management
• Knowledge of complaints management in medical device industry
• Preferably with good understanding on ISO 13485 or any other ISO/GxP Standard/Guidelines
• Able to write effective Medical and Technical narratives regarding the complaints
• Not a job hopper
• Must not be a present or former employee of Wipro
Interested candidates should send their CV to ezikemaryfaustinachikaebere@gmail.com with answers to the following Pre-screening Notes:
• How many years of relevant experience you have with medical device product quality complaints management?
• Do you have understanding about ISO 13485?
•. Do you have knowledge Knowledge of complaints management in medical device industry?
• How much is your last drawn salary?
• How much is your salary expectation?
• Are you amenable to work onsite in Cebu with a night shift schedules?
• When are you available to start once hired?
Role
Customer Service Analyst
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Hybrid
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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