Real-Time Analyst (RTA)-URGENT Davao & Makati
Gratitude IncReal-Time Analyst (RTA)-URGENT Davao & Makati
Job Description
Key Skills
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Gratitude Inc. is a professional HR Tech Recruitment firm specializing in recruiting permanent, contract, and temporary positions for the world's top companies. Our base is in India, the Philippines, Malaysia, and Africa. We are a direct sourcing partner Company of the different top BPOs offshore and onshore.
We have an ongoing hiring for Real-Time Analyst (RTA)-URGENT_Davao & Makati
Description / Requirements
Job Title: Real-Time Analyst (RTA)
Work Setup & Schedule: Onsite/Shifting schedule
Note: Former Teleperformance employees are not eligible for rehire—whether directly or through a third party.
Overview:
Responsible for monitoring intraday operations to ensure service level targets are met and staffing is optimized in real time.
Key Responsibilities:
•Monitor queues, staffing, and service levels in real time
•Track attendance and schedule adherence
•Identify and escalate risks impacting performance
•Provide immediate recommendations to address gaps
Basic Qualifications:
•At least 1 year WFM or RTA experience in a BPO setting
•Strong analytical and problem-solving skills
•Proficiency in MS Excel and WFM tools
•Good communication and stakeholder management skills
HOW TO APPLY?
Submit your application through the link below with your updated resume and answer the pre-screening questions:
https://myglit.com/lateral/cref/ed653c4e4
Further details will be discussed once shortlisted and invited for an interview.
Our recruitment team will reach out to you via WhatsApp/Viber or a direct call once shortlisted.
Benefits:
Health insurance
On-site parking
Opportunities for promotion
Promotion to permanent employee
APPLY NOW!
Best Regards,
Gratitude Recruiting Team
Role
Customer Service Analyst
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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