Real-Time Analyst (RTA)
Gratitude IncReal-Time Analyst (RTA)
Job Description
Key Skills
1 candidate(s) have already applied for this Job. Apply now
Job Title: Real-Time Analyst (RTA)
Work Location: Alphaland Makati, Davao
Work Setup & Schedule: Onsite/Shifting schedule
Salary: 21k-27k
HC:(2) Davao, (4) Alphaland
Overview:
Responsible for monitoring intraday operations to ensure service level targets are met and staffing is optimized in real time.
Key Responsibilities:
•Monitor queues, staffing, and service levels in real time
•Track attendance and schedule adherence
•Identify and escalate risks impacting performance
•Provide immediate recommendations to address gaps
Basic Qualifications:
• At least 1 year WFM or RTA experience in a BPO setting
• Strong analytical and problem-solving skills
• Proficiency in MS Excel and WFM tools
• Good communication and stakeholder management skills
Interested and qualified Candidates should send their CV to esther.igweonu@gratitudeindia.com
Role
Any Other
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Functional Area
Any Other
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
2 - 5 Year(s)
₱ 100 - ₱ 120K p.m
Manila, Philippines
PHRN CODERS-Hybrid setup
Gratitude Inc2 - 6 Year(s)
₱ 50 - ₱ 54K p.m
Manila, Philippines
CSR Spanish bilingual -Moa
Gratitude Inc1 - 20 Year(s)
₱ 75 - ₱ 82K p.m
Manila, Philippines
PHRN/ USRN - Clinical Disability Claims
Gratitude Inc1 - 2 Year(s)
₱ 60 - ₱ 85K p.m
Manila, Philippines
CSR Financial account(SNL)-Wns Eastwood
Gratitude Inc0 - 15 Year(s)
₱ 10 - ₱ 15K p.m
Manila, Philippines
Training content designer
Gratitude Inc1 - 3 Year(s)
Confidential
Manila, Philippines
Operations Lead-QC
Gratitude Inc10 - 26 Year(s)
₱ 100 - ₱ 125K p.m
Manila, Philippines
Hiring: Customer Service Representative – Travel Account
Gratitude Inc0 - 3 Year(s)
Confidential
Manila, Philippines
0 - 2 Year(s)
Confidential
Manila, Philippines