Real-Time Analyst (RTA)
Gratitude IncReal-Time Analyst (RTA)
Job Description
Key Skills
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Job Title: Real-Time Analyst (RTA)
Location: Davao
Work Setup: Onsite
Shift: Rotational/Shifting Schedule
Salary: PHP 21,000 – 27,000
Openings: 2
Job Overview
We are looking for an experienced Real-Time Analyst (RTA) to join our team in Davao. The ideal candidate will be responsible for monitoring intraday operations, ensuring service level targets are achieved, and optimizing staffing in real time.
Key Responsibilities
Monitor queues, staffing, and service levels in real time.
Track attendance and schedule adherence.
Identify and escalate risks that may impact operational performance.
Provide immediate recommendations to address staffing and service level gaps.
Qualifications
Minimum 1 year of WFM or RTA experience in a BPO environment.
Strong analytical and problem-solving skills.
Proficient in MS Excel and Workforce Management (WFM) tools.
Excellent communication and stakeholder management skills.
Willing to work onsite in Davao on a shifting schedule.
Important Note
Former Teleperformance employees are not eligible for rehire, whether directly or through a third party.
Pre-Screening Information Required
Educational Attainment
Years of Experience in WFM or RTA (BPO)
WFM Tools Used
Last Drawn Salary
Expected Salary
Questionnaire Link
https://myglit.com/lateral/cref/3c02e1bce2
Note: Filling out this form is mandatory. Applications submitted without completing the questionnaire will not be considered.
Role
WFM
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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