Real-Time Analyst (RTA)

Gratitude Inc

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1 month ago

Real-Time Analyst (RTA)

1-2 Year(s)

₱ 20 - ₱ 25K p.m

Davao

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Job Description

Key Skills

Analytical Stakeholder Management Workforce Management ms excel Excellent Communication Problem-Solving Skills

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Job Title: Real-Time Analyst (RTA)

Location: Davao
Work Setup: Onsite
Shift: Rotational/Shifting Schedule
Salary: PHP 21,000 – 27,000
Openings: 2

Job Overview

We are looking for an experienced Real-Time Analyst (RTA) to join our team in Davao. The ideal candidate will be responsible for monitoring intraday operations, ensuring service level targets are achieved, and optimizing staffing in real time.

Key Responsibilities

Monitor queues, staffing, and service levels in real time.
Track attendance and schedule adherence.
Identify and escalate risks that may impact operational performance.
Provide immediate recommendations to address staffing and service level gaps.

Qualifications

Minimum 1 year of WFM or RTA experience in a BPO environment.
Strong analytical and problem-solving skills.
Proficient in MS Excel and Workforce Management (WFM) tools.
Excellent communication and stakeholder management skills.
Willing to work onsite in Davao on a shifting schedule.

Important Note

Former Teleperformance employees are not eligible for rehire, whether directly or through a third party.

Pre-Screening Information Required

Educational Attainment
Years of Experience in WFM or RTA (BPO)
WFM Tools Used
Last Drawn Salary
Expected Salary

Questionnaire Link

https://myglit.com/lateral/cref/3c02e1bce2

Note: Filling out this form is mandatory. Applications submitted without completing the questionnaire will not be considered.

Role

WFM

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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