Real-Time Analyst (RTA)
Gratitude IncReal-Time Analyst (RTA)
Job Description
Key Skills
2 candidate(s) have already applied for this Job. Apply now
Job Title: Real-Time Analyst (RTA)
Work Location: Alphaland Makati, Davao
Work Setup & Schedule: Onsite/Shifting schedule
Overview:
Responsible for monitoring intraday operations to ensure service level targets are met and staffing is optimized in real time.
Key Responsibilities:
•Monitor queues, staffing, and service levels in real time
•Track attendance and schedule adherence
•Identify and escalate risks impacting performance
•Provide immediate recommendations to address gaps
Basic Qualifications:
•At least 1 year WFM or RTA experience in a BPO setting
•Strong analytical and problem-solving skills
•Proficiency in MS Excel and WFM tools
•Good communication and stakeholder management skills
Role
Business/EDP Analyst
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Chat
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Workforce Management WFM-Team Lead
Gratitude Inc2 - 4 Year(s)
20 - 35 Thousand p.m
Davao, Philippines
WFM Team Lead
Gratitude Inc2 - 3 Year(s)
Confidential
Davao, Philippines
WFM Team Lead | Urgent_Davao
Gratitude Inc1 - 5 Year(s)
Confidential
Davao, Philippines
5 - 10 Year(s)
35 - 45 Thousand p.m
Davao, Philippines
Scheduler ( work place schedular)
Gratitude Inc2 - 5 Year(s)
Confidential
Davao, Philippines
Customer Service Representative
Gratitude Inc0 - 3 Year(s)
Confidential
Davao, Philippines
5 - 10 Year(s)
35 - 45 Thousand p.m
Davao, Philippines
BPO CUSTOMER SUPPORT (TELCO ACCOUNT) in Davao Location
Gratitude Inc0 - 10 Year(s)
15 - 30 Thousand p.m
Davao, Philippines
WFM Team Lead
Gratitude Inc2 - 3 Year(s)
30 - 35 Thousand p.m
Davao, Philippines
0 - 2 Year(s)
15 - 30 Thousand p.m
Davao, Philippines