Quality Team Lead
Gratitude IncQuality Team Lead
Job Description
Key Skills
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Position: Quality Team Lead
Location: Eastwood, Quezon City
Salary: 45K to 50K
Work set up: On-site
Work shift: Shifting
Target start date: ASAP
Recruitment Process: 2 interviews and assessment
Responsibilities:
•Drive process improvement and other quality tools for process performance measurement and standardization
•Ensure Process compliance
• Mentor and lead the quality team
•Plan for effective resource utilization and process target alignment
•Drive and track process parameters critical to quality and process
•Adopting best practices, ensuring meetings of SLA's
• Contribute to the development of the short and long-term goals of the process
•Ensure client quality targets are met & exceeded
•Driving quality initiatives in the team
Qualifications:
•Experience in BPO transactional quality is required
• Experience in handling/supporting any BPO Sales account is required
•Undergraduates/Graduates - Any discipline
•At least 2 years of relevant experience
•Excellent written and verbal communication
•Excellent people management, man management skills
•Strong interpersonal and influencing abilities
•Good process management skills · Able to think strategically, and develop business plans
•Able to work in terms of business opportunities, growth, and revenue
•Excellent skills in Excel/Quality Tools / Data Analysis / Analytical Skills / Reporting
•The candidate should have excellent problem-solving capabilities and lateral thinking skills
•Good to work onsite on the shifting schedule
•Amenable to start immediately
Pre-Screening Notes:
Educational Attainment:
Years of Relevant Experience:
Team Leader Experience:
BPO Experience:
Quality Tools Experience:
Last Drawn Salary:
Expected Salary:
Role
Team Leader
Timings
Rotational Shifts (Contract To Hire)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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