Quality Coach (Tech) Urgent
Gratitude IncQuality Coach (Tech) Urgent
Job Description
Key Skills
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Job Title: Quality Coach
Account: Technical
Work location/Set up: Onsite/ Mckinley
Shift Schedule: TBD
HC:10
Job Summary
The Quality Coach ensures consistent service excellence by monitoring agent interactions and providing targeted coaching. The role reinforces compliance, accuracy, and customer experience standards across all CE support tiers.
Key Responsibilities
•Conduct quality evaluations of chat, email, and ticket interactions.
•Deliver data driven coaching and feedback to improve performance.
•Identify trends in defects, escalations, and policy adherence issues.
•Partner with Operations and Training on corrective actions and calibrations.
•Maintain quality documentation, scorecards, and audit reports.
Qualifications
•Bachelor’s degree or equivalent experience.
•Minimum 12 months experience in QA, coaching, or CE operations.
•Strong analytical and documentation skills.
•Working knowledge of digital support, billing, compliance, or technical cases.
•Strong technical background in BPO (Must have)
Recruitment Process :
Recruitment Interview, Assessment, Hiring Manager Interview
Pre-screening notes:
Educational attainment:
Years of experience as Quality Coach
Technical experience:
Last drawn salary:
Expected salary:
Role
Any Other
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Functional Area
Any Other
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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