Quality Assurance Manager-Telco

Gratitude Inc

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2 weeks ago

Quality Assurance Manager-Telco

2-3 Year(s)

Davao

Job Description

Key Skills

bpo Quality Assurance Manager telco Telco Sales Quality Assurance Telco inbound and/or outbound .

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Job Title: Quality Assurance Manager-Telco
Work Location: Davao, City
Work Setup & Schedule: Onsite/GY
Start date : ASAP
HC:1

JD:

Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g., email, chat) for accuracy and adherence to quality standards.
Documents quality issues and performance measures for management review.
Provides information to assist in the feedback and formal education process of individuals on the phone.
Experienced Specialist in one specialized discipline as well as having a thorough understanding of related disciplines.
Will most often be a driving force behind the development of new solutions for programs, complex projects, processes or activities.
Serves as final decision/opinion maker in the area, coaches, mentors and trains others on the area of expertise.
Ensures the implementation of short to medium term activities within the business area OR support sub-function in the context of the strategy for the department.
Ensures appropriate policies, processes & standards are developed and implemented to support short to medium term tactical direction.
Leads a team of Specialists ,sometimes with several hierarchical levels, with full employee lifecycle responsibility.

Non-Negotiable Requirements
Recent Telecommunications (Telco) experience is required.
At least 2–3 years of BPO experience with a Telco account.
At least 1 year of experience as a QA Manager.
Experience handling the AT&T program is an advantage.

Level of screening: Interview with Hiring team and QA presentation (for confirmation if still needed)

Role

Quality Manager

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Faith Lumonya

Recruiter - Gratitude Inc

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