Quality Assurance Analyst
Gratitude IncQuality Assurance Analyst
Job Description
Key Skills
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Job Title: Quality Assurance Analyst
Account: Insurance
Salary: 35-38K
Work location/Set up: Alabang/Onsite
Shift Schedule: Graveyard
Headcount: 2
Start date: ASAP
Qualifications:
Bachelor’s degree preferred; equivalent work experience accepted
1–2 years of pure insurance experience (billing, account management, or policy servicing)
Minimum of 2–3 years of contact center experience, with at least 1 year in QA or auditing
Strong knowledge of insurance billing processes and ECC account management
Excellent analytical, communication, and documentation skills
Proficient in MS Office, QA tools, and CRM/contact center systems
Detail-oriented, with the ability to identify trends and recommend solutions
Must have prior BPO experience
Interested and qualified candidates should send their CV to esther.igweonu@gratitudeindia.com
Role
Any Other
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Functional Area
Any Other
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