QA Team Lead - Travel

Gratitude Inc

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1 hour ago

QA Team Lead - Travel

0-1 Year(s)

30 - 35 Thousand p.m

Manila

Job Description

Key Skills

inbound calls QA SKILLS

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Job Title: QA Team Lead

Account :Travel| Expedia

Work Location: MOA & Mckinley

Work Setup & Schedule: Onsite/Night Shift

Salary: Up to 35,000

Job description :

Monitors and evaluates the quality of inbound and/or outbound telephone calls

and other customer contact methods (e.g., email, chat) for accuracy and

adherence to quality standards.

 Documents on quality issues and performance measures for management

review.

 Provides information to assist in the feedback and formal education process of

individuals on the phone.

 Positions on this level have comprehensive knowledge of the specific discipline

or the broader area in which the position operates.

 Executes specialized projects and activities and typically works according to set

principles.

 Usually generates and initiates own workload and doesn’t need instructions or

guidelines.

 Might also supervise work of less experienced professionals, provide

professional expertise and take responsibility for the end product.

 Positions at this level are expected to significantly improve the day-to-day

activities/processes.

Manages and oversee the implementation of short-term activities within the team.

Decisions are of an operational nature within a defined scope. Positions on this level

deliver their share of professional responsibilities focusing on professional excellence.

Typically manages a team of Individual Contributor co-workers.

Non-Negotiable Requirements:

Minimum of 6 months relevant experience as a QA Team Lead

Strong background in the travel industry, with a preference for candidates who have handled Expedia accounts.

Experience with IGT, WNS, or Foundever is highly preferred.

BPO experience is a must

Role

Account Manager

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Mary Nkechi Linus

Recruiter - Gratitude Inc

NA, nigeria

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