Order Management - Operational Lead
Gratitude IncOrder Management - Operational Lead
Job Description
Key Skills
0 candidate(s) have already applied for this Job. Apply now
Job Title: Order Management - Operational Lead
Category: Digital Customer Experience
Location: Taguig
Work set up: Taguig (3 days/week onsite)
Salary: Php 30,000 - 35,000
Work schedule: Night Shift
Required Experience: 2-3 years
Headcount: 2
Non-Negotiable:
• At least 2–3 years of experience as a Team Lead in a BPO or contact center environment.
• Minimum 2–4 years total BPO experience (voice, non-voice, or blended)
• Proven experience in managing team performance and meeting KPIs (AHT, CSAT, QA, productivity, etc.)
• Strong people management, coaching, and mentoring skills
• Experience in handling escalations and client concerns
• Excellent communication and interpersonal skills
• Willing to work in shifting schedules, weekends, and holidays if required
Parallel Job Titles:
Team Lead
Team Manager
Your future duties and responsibilities:
- Analyze customer data to provide the client with clean and commonly defined account
structures.
- Contact customer for service validation and delivery as defined by stated quality KPI’s
- Check tools to resolve non-match account creation requests.
- Go through workflows, define steps and make decisions
- Able to meet or exceed agreed service level targets with the client
- Timely and accurate management of assigned orders, including utilization of Order Management Tracker system
- Effective escalation management
- Call new clients and offer our assistance (Outbound)
- Ensuring a low cancellation rate
- Adjust or upsell to their new broadband solution to ensure its matching their needs
- Ensure new clients get a good first experience with their new product
Interested and qualified Candidates should send their CV to esther.igweonu@gratitudeindia.com
Role
Any Other
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Hybrid
Functional Area
Any Other
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Senior SAP SCM Consultant
Gratitude Inc7 - 8 Year(s)
140 - 150 Thousand p.m
Manila, Philippines
Customer Service Representative
Gratitude Inc0 - 4 Year(s)
10 - 15 Thousand p.m
Manila, Philippines
CSR JOB HIRING
Gratitude Inc3 - 10 Year(s)
Confidential
Manila, Philippines
HGS Bridgertowne -CSR Financial account
Gratitude Inc1 - 24 Year(s)
20 - 25 Thousand p.m
Manila, Philippines
CSR SPANISH BILINGUAL HIRING
Gratitude Inc0 - 10 Year(s)
Confidential
Manila, Philippines
CSR Collections Account -TCS Taguig
Gratitude Inc1 - 23 Year(s)
30 - 35 Thousand p.m
Manila, Philippines
Training Quality Manager (PHRN/USRN)
Gratitude Inc1 - 3 Year(s)
120 - 150 Thousand p.m
Manila, Philippines
Title: Multilingual Service Desk Agent (Polish)
Gratitude Inc2 - 5 Year(s)
80 - 85 Thousand p.m
Manila, Philippines
BPO Fraud Supervisor - Senior Analyst
Gratitude Inc3 - 5 Year(s)
40 - 65 Thousand p.m
Manila, Philippines
SAP Master Data Governance (MDG) Lead
Gratitude Inc5 - 10 Year(s)
100 - 120 Thousand p.m
Manila, Philippines