Operations Team Leader (HCM)
Gratitude IncOperations Team Leader (HCM)
Job Description
Key Skills
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Qualifications :
Bachelor’s degree preferred.
Minimum 2 years experience in a team lead or supervisory role(must have )Experience in supporting HCM accounts(Workday, Kronos, Paychex, ADP, SAP, Oracle, Sage) on Technical Support vertical(must have)Software, Human Capital Management Software, Time and Payroll Software, AI for HR, and Workforce Trends is a must.
Strong analytical, results-oriented, and process-driven mindset.Experience supporting new account launches, workflow stabilization, or transition projects.Demonstrated ability to coach teams in a high-visibility, fast-scaling pilot account.A
bility to document processes accurately and ensure compliance with client expectations.Familiarity with HRIS/HCM, payroll support, workforce management systems (UKG, ADP, Workday, SAP success is a plus).
Competent in root cause analysis, performance management, and data-driven decision-making.Strong collaboration skills across Recruitment, Training, WFM, IT, and Quality during ramp-up.S
trong written and verbal communication skills, especially for client-facing reporting and updates.Able to adapt quickly to evolving client requirements, especially during the stabilization period.
Must have BPO experience
Role
Team Leader
Timings
Flexible (Contract To Hire)
Industry
BPO
Work Mode
Work from office
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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