OPERATIONS SUPERVISOR – TRAVEL & HOSPITALITY

Gratitude Inc

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2 days ago

OPERATIONS SUPERVISOR – TRAVEL & HOSPITALITY

1-2 Year(s)

₱ 35 - ₱ 40K p.m

Manila (Pasay City)

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Job Description

Key Skills

continuous improvement Problem-Solving Skills Attention to detail Excellent communication skills - written and verbal Strong people management skills with the ability to lead, motivate and develop a team

10 candidate(s) have already applied for this Job. Apply now

HIRING: OPERATIONS SUPERVISOR – TRAVEL & HOSPITALITY

Program: Travel & Hospitality
Work Location: MOA (Mall of Asia)
Work Setup: Onsite
Schedule: Graveyard / Shifting Schedule
Salary: Up to ₱40,000
Target Start Date: 3rd Week of September 2026

What You'll Be Doing

Manage a team of Customer Service Representatives by providing coaching, training, and performance feedback.
Monitor and analyze team and individual performance metrics to identify improvement opportunities.
Implement effective quality assurance processes and provide feedback to drive operational excellence.
Collaborate with department heads to optimize workflows and implement new policies and procedures.
Foster a positive and motivating team environment that promotes employee engagement and retention.
Identify and address operational issues, escalating concerns to senior management when necessary.
Ensure compliance with client requirements, contractual obligations, and internal policies.

Qualifications

Minimum 1–2 years of experience in a Contact Center/BPO Operations Supervisory role.
Strong people-management skills with the ability to lead, motivate, and develop a team.
Excellent verbal and written communication skills.
Strong problem-solving skills, attention to detail, and a continuous-improvement mindset.
Proficient in using contact center software and reporting tools.
Good understanding of contact center metrics and performance management.
Familiarity with compliance and quality assurance processes in a contact center environment.
Willing to work onsite and on a shifting/graveyard schedule.
Travel & Hospitality experience is an advantage.

Pre-Screening Questionnaire

To proceed with your application, please complete the questionnaire below:

https://myglit.com/lateral/cref/143b2d6d8f

Please be ready to provide the following information:

Educational Attainment
Years of experience in a BPO/Contact Center Operations Supervisory role
Years of experience in the Travel & Hospitality industry
Last Drawn Salary
Expected Salary

Important: Former Teleperformance employees are not eligible for rehire, whether directly or through a third party.

Interested candidates, please complete the questionnaire through the link above to be considered.

Role

Team Leader

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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