Operations Supervisor – Travel & Hospitality (BPO)

Gratitude Inc

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2 weeks ago

Operations Supervisor – Travel & Hospitality (BPO)

2-6 Year(s)

₱ 30 - ₱ 40K p.m

Manila (Pasig, Cubao Quezon City)

Job Description

Key Skills

BPO Travel Account Travel and Hospitality

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Job Title: Operations Supervisor – Travel & Hospitality (BPO)

Location: Pasay City (MOA)

Work Setup: Onsite

Employment Type: Full-time

Start Date: Immediate

About the Role

We are hiring experienced Operations Supervisors to lead customer service teams supporting a Travel & Hospitality account. The ideal candidate has strong leadership skills, a proven background in BPO operations, and a passion for driving team performance and operational excellence.

Key Responsibilities

Lead, coach, and develop a team of customer service representatives.

Monitor individual and team performance, providing regular feedback and coaching.

Drive quality assurance initiatives and continuous performance improvement.

Collaborate with stakeholders to optimize workflows and operational processes.

Foster a positive and engaging work environment.

Resolve operational issues and escalate concerns when necessary.

Ensure compliance with client requirements, company policies, and service standards.

Track and improve key contact center performance metrics.

Qualifications

Minimum of 2 years of supervisory experience in a BPO/contact center environment.

Strong leadership, coaching, and people management skills.

Excellent verbal and written communication skills.

Strong analytical and problem-solving abilities.

Experience with contact center tools, reporting, and performance metrics.

Knowledge of quality assurance and compliance processes.

Willing to work onsite in MOA.

Willing to work on a shifting schedule.

Available to start immediately.

Role

Customer Delivery Supervisor

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Joshua Smile

Recruiter - Gratitude Inc

NA, nigeria

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