Operations Supervisor | Tech | Urgent
Gratitude IncOperations Supervisor | Tech | Urgent
Job Description
Key Skills
4 candidate(s) have already applied for this Job. Apply now
The Operations Supervisor leads a team of CE Specialists providing chat, email, and ticket based support across product, technical, and advertiser domains. The role ensures SLA adherence, case quality, and effective handling of escalations while coaching agents to deliver consistent, high quality customer experience.
Key Responsibilities
•Supervise day to day operations of Tier 1, Tier 2, and Tier 3 CE teams.
•Coach and develop agents to improve quality, productivity, and technical accuracy.
•Monitor performance metrics including SLAs, CSAT, and case resolution quality.
•Act as first level escalation support for complex technical, billing, or policy cases.
•Ensure accurate case documentation and consistent use of CRM/ticketing tools.
•Partner with QA, Training, Workforce, and Product teams to address gaps and drive improvements.
Qualifications
•Bachelor’s degree or equivalent experience.
•Minimum 24 months leadership experience (Supervisor, Team Lead, or Senior Specialist) in a BPO or digital support environment.
•Working knowledge of chat, email, and ticket based support operations.
•Familiarity with CRM/ticketing systems (e.g., Zendesk, Salesforce).
•Basic understanding of digital advertising, compliance, billing, or technical support environments.
•Strong technical background in BPO (Must have)
to apply, answer the following screening questions in short and clear format.
Educational attainment
Years of experience as Operations Supervisor
Technical experience in BPO
Last drawn salary
Expected salary
Role
Customer Delivery Supervisor
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Dayshift CSR -Insurance Account WNS company Alabang
Gratitude Inc1 - 10 Year(s)
25 - 30 Thousand p.m
Manila, Philippines
CSR -Collection Account
Gratitude Inc2 - 21 Year(s)
45 - 50 Thousand p.m
Manila, Philippines
SharePoint AE Application Engineer
Gratitude Inc5 - 10 Year(s)
Confidential
Manila, Philippines
Quality Analyst Help desk Customer Support
Gratitude Inc2 - 4 Year(s)
Confidential
Manila, Philippines
Team Manager - Mail Operations (Email Security)
Gratitude Inc3 - 6 Year(s)
Confidential
Manila, Philippines
Urgent Hiring For Customer Service Associate
Gratitude Inc0 - 5 Year(s)
20 - 35 Thousand p.m
Manila, Philippines
Team Leader
Gratitude Inc2 - 5 Year(s)
40 - 45 Thousand p.m
Manila, Philippines
Operations Assistant Manager (Help Desk Customer Support
Gratitude Inc2 - 4 Year(s)
Confidential
Manila, Philippines
Operations Manager (Sr Manager Level)
Gratitude Inc2 - 7 Year(s)
100 - 110 Thousand p.m
Manila, Philippines
MASSIVE HIRING IN CALL CENTER(BPO) in QUEZON CITY 2026
Gratitude Inc0 - 10 Year(s)
15 - 30 Thousand p.m
Manila, Philippines