Operations Supervisor – T-Mobile

Gratitude Inc

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1 week ago

Operations Supervisor – T-Mobile

0-2 Year(s)

₱ 35 - ₱ 45K p.m

Manila (Makati)

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Job Description

Key Skills

Handling BPO Skills

45 candidate(s) have already applied for this Job. Apply now

Hiring – Operations Supervisor – T-Mobile

Location: Alpha land, Makati City, Philippines
Work Setup: Onsite
Shift: Graveyard (GY) Shift
Salary: ₱35,000–₱45,000
Experience: BPO/Telco + Leadership Experience – Minimum 6 Months

Important: Former employees of Teleperformance are not eligible for rehire, either directly or through a third party.

About the Role

We are looking for an experienced Operations Supervisor with a strong BPO/Telco background and leadership experience to manage teams, drive performance, and ensure operational excellence for the T-Mobile account.

Non-Negotiable Requirements

BPO/Telco background is mandatory.
Minimum 6 months of leadership/supervisory experience.
Experience handling and managing a team of agents.
Willingness to work onsite in Makati City.
Willingness to work on a Graveyard (GY) shift.
Must be amenable to the ₱35,000–₱45,000 salary range.

Key Responsibilities

Supervise and manage a team of customer service representatives.
Monitor team performance and ensure achievement of operational KPIs.
Coach and mentor agents to improve productivity and service quality.
Conduct performance reviews and provide regular feedback.
Handle escalations and ensure timely resolution of customer issues.
Monitor attendance, adherence, productivity, and overall team performance.
Coordinate with internal teams to ensure smooth day-to-day operations.
Drive process compliance and maintain service standards.

Mandatory Questionnaire

Candidates must fill out the questionnaire below to be considered for the recruitment process.

Questionnaire Link: https://myglit.com/lateral/cref/c5d9445f28

Note: Filling out this form is mandatory. Candidates who do not complete the questionnaire may not be considered for the next stage of the recruitment process.

Role

Team Leader

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.