Operations Supervisor. insurance

Gratitude Inc

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1 day ago

Operations Supervisor. insurance

2-8 Year(s)

40 - 45 Thousand p.m

Manila (Alabang Muntinlupa City)

Job Description

Key Skills

Contact Centre Insurance Skills Insurance industry BPO Experience is a must

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Job Title: Operations Supervisor
Account: Insurance
Salary: 40-42K
Work location: On-site at Alabang
Shift Schedule: GY
HC: 4
SD: 13-Feb

Qualifications:

•Bachelor’s degree required; equivalent work experience accepted (undergrad, associate, or 2 years of experience not acceptable).
•1–2 years of pure insurance experience (billing, account management, or policy servicing).
•Minimum 2–3 years of contact center experience, with at least 1 year in a leadership or supervisory role. (If not, do not upload the candidate.)
•Strong knowledge of insurance billing processes and ECC account management.
•Excellent analytical, communication, and documentation skills.
•Proficiency in MS Office, QA tools, and CRM/contact center systems.
•Detail-oriented with the ability to identify trends and recommend solutions.
•BPO experience required; candidates without it should not be uploaded.

Pre-Screening Notes:
Educational Attainment:
Years of Insurance Experience:
Years of Contact Center Experience:
Years of Leadership/Supervisory Experience:
Last Drawn Salary:
Expected Salary:

Role

DSA/Company Representative

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Functional Area

Insurance Agent

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