Operations Manager

Gratitude Inc

21 Views

9 hours ago

Operations Manager

2-3 Year(s)

80 - 90 Thousand p.m

Manila (Taguig)

Job Description

Key Skills

Leadership CSAT Operations Manager BPO Experience

1 candidate(s) have already applied for this Job. Apply now

Job Title: Operations Manager

Account: Tech
Work location/Set up: Onsite
Shift Schedule: TBD

Former employee of Teleperformance – not eligible for rehire, either direct or through a third party

Job Summary

The Operations Manager provides strategic and operational leadership for CE support functions, ensuring scalable delivery, strong leadership pipelines, and sustained service quality. The role owns end-to-end operational outcomes while aligning people strategy, performance, and client expectations.

Key Responsibilities:

•Lead multiple CE teams and Assistant Managers across Tier 1–3 operations.
•Own overall performance against SLAs, CSAT, quality, cost, and people metrics.
•Drive operational strategy, continuous improvement, and efficiency initiatives.
•Serve as senior escalation point for critical operational, client, or delivery risks.
•Partner with senior stakeholders across Recruitment, HR, Workforce, QA, and Product.
•Champion leadership development and succession planning across CE operations.

Qualifications: Kindly Send to janegiathi69@gmail.com

•Bachelor’s degree or equivalent experience.
•Minimum 24 months of experience as an Operations Manager or equivalent.
•Proven experience managing large BPO teams and multi-layer leadership structures.
•Strong background in performance management, governance, and service delivery.
•Strong technical background in BPO (Must have)

Core Competencies
•Strategic leadership and execution
•Cross functional stakeholder management
•Business and performance analytics
•Change and risk management

Role

Operations Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Chat

Functional Area

ITES / BPO / Customer Service

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