Operation manager( senior manager)

Gratitude Inc

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1 month ago

Operation manager( senior manager)

1-10 Year(s)

Manila (Alabang Muntinlupa City)

Job Description

Key Skills

Content Moderator BPO Operation manager Trust and Safety

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Job Title: Operations Manager (Sr. Manager level)

Account: Content Moderation

Work location/Set up: Onsite/ Alabang

Shift Schedule: GY

***Former employee of Teleperformance – not eligible for rehire, either direct or through a third party***

Job Summary:

We are looking for an experienced Operations Manager to lead and oversee our Content Moderation team. The ideal candidate has a proven background in Trust and Safety or Content Moderation within a BPO environment and can manage daily operations, drive team performance, and ensure service quality.

Key Responsibilities:

Lead, coach, and manage a team of content moderation specialists to meet operational goals.

Monitor performance metrics, provide feedback, and implement improvement plans.

Ensure adherence to Trust and Safety policies, guidelines, and quality standards.

Collaborate with cross-functional teams to optimize workflow and operational efficiency.

Prepare and present operational reports and insights to senior management.

Implement process improvements and drive initiatives to enhance team performance.

Address escalations and provide solutions promptly.

Qualifications:

Minimum of 2 years’ experience as a Manager in a BPO environment(must)

Strong background in Trust and Safety and/or Content Moderation(must )

Proven leadership and people management skills.

Excellent problem-solving, communication, and analytical skills.

Can start immediately.

Willing to work onsite at Teleperformance Alabang.

Pre-Screening Notes

Educational Attainment:

Years of BPO Experience as a Manager:

Years of Experience in Trust and Safety and/or Content Moderation:

Last Drawn Salary:

Expected Salary:

Role

Operations Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

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