Multilingual Service Desk Analyst (Japanese)

Gratitude Inc

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1 day ago

Multilingual Service Desk Analyst (Japanese)

2-5 Year(s)

Manila (Taguig)

Job Description

Key Skills

Detail oriented Japanese bilingual Japanese (read, write, & speak) Troubleshooting Experience: SOP documents

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Job Title: Multilingual Service Desk Analyst (Japanese)

Category: Service Desk / End User Services

Work setup: Onsite in One World Square, Mckinley Hill. Taguig City

Salary: PHP 90,000 – 100,000

Employment Type: Full Time

Position Description:

• We are seeking a dedicated and enthusiastic Japanese-speaking L1 Customer Support Agent to join our growing team.

• The L1 Customer Support Agent will be responsible for providing exceptional customer service and technical support to our clients via phone, email, and chat.

• The ideal candidate will have a passion for helping customers, strong communication skills, and a basic understanding of technical troubleshooting.

Qualifications:

• Can speak, read, and write in English and Japanese Language.

• Candidates must have technical support or service desk experience

• Native Japanese with PRV who don’t need a working visa residing in PH

• Non-native Japanese who is permanently residing here in PH

• Fluent in Japanese & English

• Customer Service & Support

• Detail-oriented

• Windows

• M365

• Strong communication skills

• Technical troubleshooting

• Help Desk/ IT Services

Role

Japanese Language Expert

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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