Multilingual service Desk Analyst ( Estonian)

Gratitude Inc

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1 week ago

Multilingual service Desk Analyst ( Estonian)

3-4 Year(s)

60 - 70 Thousand p.m

Manila (Taguig)

Job Description

Key Skills

good communication skills estonian IT SERVICE DESK IT Support

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Job Title: Multilingual Service Desk Analyst (Estonian)

Category: Service Desk / End User Services

Position ID: J0326-1302

Work set-up: Onsite in Taguig

Salary: Php 60,000 - 70,000

Work shift: Mid and Night-Shift

Employment Type: Full Time

Qualifications:

Educational Requirements

• at least a Vocational Diploma, Short Course Certificate Undergraduate, or Bachelor's / College Degree in any field

• With or Without Service Desk Experience.

• With IT support/Technical experience.

• Should have an , active working visa, Temporary Resident Visa or Permanent Resident Visa who are currently in the Philippines are welcome to apply

• Can speak, read, and write in Estonian.

• Willing to work onsite.

• The process will be a language, technical, and final interview.

Job Role and Responsibilities

. Handles first line incidents, including triage and troubleshooting, resolution where possible and assignment or escalation of tickets to 2nd/3rd line support teams.

. Supports Service Request Management and Service Restoration Management Level 1

. Resolve issues utilizing excellent customer service skills, problem solving skills, technical thinking/reasoning skills.

. Receive and respond to user inquiries and requests via phone, chat, portal and email.

. Ensure fast and accurate turnaround of work.

. Solve problems using agreed upon procedures.

. Develop a comprehensive understanding and mastery of all Service Desk tools.

. Remain updated on products, policy, procedure and other important operational issues.

Role

Customer Delivery Manager

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Anitha Batamuriza

Recruiter - Gratitude Inc

NA, rwanda

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