Monitoring, Observability & Event Management Architect

Gratitude Inc

12 Views

21 hours ago

Monitoring, Observability & Event Management Architect

3-7 Year(s)

Quezon Calabarzon, Manila

Job Description

Key Skills

Azure Devops College Graduate Hands-on experience with ServiceNow or similar ticketing tools. Azure fundamentals API Integration

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Monitoring, Observability & Event Management Architect

Location

Quezon City, Metro Manila, Philippines

Work Setup

Hybrid

Work Schedule

Night Shift

Employment Type

Full-Time

Start Date

ASAP

About the Role

We are looking for an experienced Monitoring, Observability & Event Management Architect to lead the design, implementation, and optimization of enterprise monitoring and observability solutions. The ideal candidate will have strong expertise in ServiceNow ITOM, Azure Monitoring, AIOps, and enterprise monitoring platforms, with the ability to design scalable monitoring architectures that improve application performance, system reliability, and operational efficiency.

You will collaborate with cross-functional infrastructure, DevOps, cloud, and application teams to deliver proactive monitoring solutions across enterprise environments.

Key Responsibilities

Design and implement enterprise-wide monitoring, observability, and event management solutions.
Architect and integrate alerts into ServiceNow ITOM Event Management and AIOps.
Develop enterprise monitoring standards and best practices aligned with business and IT architecture.
Design monitoring solutions across SaaS, IaaS, and PaaS environments.
Configure and optimize Azure Monitor, Azure Log Analytics, AppDynamics, Grafana, ThousandEyes, and other monitoring platforms.
Build automation solutions using PowerShell, Python, Ansible, and Azure services.
Collaborate with infrastructure, DevOps, cloud, and application teams to improve system reliability.
Analyze application and infrastructure performance issues and recommend scalable solutions.
Drive proof-of-concept initiatives and automation projects.
Support software upgrades, monitoring enhancements, and continuous improvement initiatives.

Required Qualifications

Education

Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related field.

Experience

5+ years of experience in IT Monitoring, Observability, or Application Performance Management.
3+ years of experience in IT Architecture or Solution Architecture.
Extensive experience with ServiceNow ITOM Event Management and AIOps.
Strong experience designing enterprise monitoring solutions.
Hands-on experience with Azure cloud services.
Experience implementing monitoring for SaaS, IaaS, and PaaS platforms.

Technical Skills

Must Have

ServiceNow ITOM
AIOps
Azure Monitor
Azure Log Analytics
KQL
Telemetry
Application Performance Monitoring (APM)
Observability
Event Management
Grafana
AppDynamics
ThousandEyes
Ansible
PowerShell
Python
Automation

Preferred

Azure Data Lake
Microsoft Fabric
API Integration
C#
.NET
JavaScript
SQL
DevOps
Synthetic Transactions
Network Architecture (WAN/LAN, TCP/IP, PKI)
ITSM Processes

Preferred Qualifications

Experience designing enterprise observability frameworks.
Experience leading cloud monitoring transformation initiatives.
Strong knowledge of SRE principles and operational excellence.
Experience with enterprise automation and DevOps practices.

Important Hiring Requirements

Applicants must:

Be willing to work in a Hybrid setup.
Be willing to work Night Shift.
Have strong experience with ServiceNow ITOM Event Management.
Have enterprise monitoring and observability architecture experience.

Pre-Screening Questions

How many years of experience do you have in IT Monitoring, Observability, or related technical roles?
How many years of experience do you have as an IT Architect or Solution Architect?
Describe your experience implementing ServiceNow ITOM Event Management and AIOps.
What enterprise monitoring platforms have you implemented? (Azure Monitor, Grafana, AppDynamics, ThousandEyes, etc.)
When can you start if selected?

Role

Systems Administrator

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Hybrid

Process

Voice

Functional Area

Top Management

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