Monitoring, Observability & Event Management Architect

Gratitude Inc

71 Views

13 hours ago

Monitoring, Observability & Event Management Architect

5-7 Year(s)

₱ 100 - ₱ 108K p.m

Manila (Cubao Quezon City)

Job Description

Key Skills

Azure Devops College Graduate Hands-on experience with ServiceNow or similar ticketing tools. Azure fundamentals API Integration

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We're Hiring: Monitoring, Observability & Event Management Architect

Work Setup: Hybrid

Shift: Night Shift

Openings: 1

Start Date: ASAP

About the Role

We are seeking an experienced Monitoring, Observability & Event Management Architect to lead the design, implementation, and optimization of enterprise monitoring and observability solutions. This role is ideal for professionals with strong expertise in ServiceNow ITOM, Azure Monitoring, AIOps, DevOps, and enterprise infrastructure monitoring.

Key Responsibilities

- Design and implement enterprise monitoring, observability, and event management solutions.

- Architect monitoring services across SaaS, PaaS, and IaaS environments.

- Lead ServiceNow ITOM Event Management and AIOps initiatives.

- Collaborate with cross-functional teams on Azure Monitor, Grafana, AppDynamics, ThousandEyes, and related monitoring platforms.

- Develop enterprise monitoring standards and automation strategies.

- Gather business requirements and deliver scalable, cost-effective monitoring solutions.

- Drive continuous improvement through automation and proof-of-concept initiatives.

Qualifications

- Bachelor's degree in IT, Computer Science, Engineering, or a related field.

- Minimum 5 years of experience in IT Monitoring, Observability, or related technical roles.

- At least 3 years in an IT Architecture role.

- Extensive experience with ServiceNow ITOM, Event Management, and AIOps.

- Strong knowledge of Azure Monitor, Azure Log Analytics, KQL, Telemetry, APM, Ansible, and PowerShell.

- Experience with Azure services, DevOps, automation, and API integrations.

- Proficiency in Python, JavaScript, PowerShell, C#, and SQL.

- Strong understanding of networking concepts (WAN/LAN, TCP/IP, PKI) and ITSM processes.

- Excellent analytical, communication, and collaboration skills.

Preferred Technical Skills

- ServiceNow ITOM Event Management

- Azure Monitor & Azure Log Analytics

- Grafana, Prometheus, AppDynamics, ThousandEyes

- DevOps & Automation

- Ansible

- Python, JavaScript, PowerShell, C#, SQL

- Azure Data Lake & Azure Fabric

- API Integration

- SRE Practices & Observability

If you're passionate about building enterprise-grade monitoring solutions and driving operational excellence, we'd love to hear from you.

Role

Business/EDP Analyst

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Hybrid

Process

Non-Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Uloaku Mkav

Recruiter - Gratitude Inc

NA, nigeria

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