KYC QC Supervisor - Onsite in Taguig

Gratitude Inc

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2 weeks ago

KYC QC Supervisor - Onsite in Taguig

3-5 Year(s)

Manila (Taguig)

Job Description

Key Skills

Supervisor Skills KYC

3 candidate(s) have already applied for this Job. Apply now

ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE—

JOB TITLE: KYC Quality Check Supervisor/Regulatory Compliance Sr Analyst (CL10)
Job Requisition ID: CXO-132969-S76400
WORK SET UP: Onsite in Taguig Uptown Bonifacio Tower 3
WORK SHIFT: Night shift, Weekends Off
HC: 3

OVERALL PURPOSE:

This is for an experienced Team Lead to manage a team of KYC analysts. The successful candidate will own day-to-day delivery, analyst performance, and quality outcomes for their pod, while serving as the first line of escalation of operational issues.

RESPONSIBILITIES:

• Manage a team of KYC analysts; own pod-level SLA, quality, productivity, and adherence metrics. Allocate work, manage queues, and rebalance capacity to meet daily and weekly volume commitments.
• Conduct first-line review and approval of complex or high-risk cases requiring TL sign-off.
• Run daily huddles and weekly 1:1s; deliver coaching anchored in scorecard data and QC feedback.
• Drive analyst ramp-up; track performance tiers and intervene early on at-risk performers.
• Partner with QC to close the loop on defect trends — coaching, retraining, or escalation to SOP owners.
• Own attendance, shrinkage, and adherence; document capacity issues and protect team metrics with a defensible paper trail.
• Manage attrition risk through engagement, recognition, and early identification of disengagement signals.
• Escalate operational risks (volume spikes, tool outages, SOP ambiguity, capacity constraints) to the Delivery Lead with clear data and recommended actions.
• Support WBR preparation by providing accurate pod-level performance narratives and root cause commentary.
• Onboard new hires; coordinate with Training to close knowledge gaps surfaced during ramp.

JOB QUALIFICATIONS

• KYC Team Lead
• Must have 3-5 years of KYC-relevant experience
• 1 year of supervisory experience
• This position is based at the BGC Taguig office and the ideal candidate should be able to work full-on-site

RECRUITMENT PROCESS:

Screening with CV Reviewer
Endorse for CV screening through Workday, along with the HRI toolkit, FCV and CV
For review with the client

Role

Quality Manager

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Faith Lumonya

Recruiter - Gratitude Inc

NA, kenya

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