Italian Bilingual Service Desk Analyst

Gratitude Inc

77 Views

5 days ago

Italian Bilingual Service Desk Analyst

2-10 Year(s)

Cebu Central Visayas

Job Description

Key Skills

Oracle Quality assurance SAP SFDC Lightning Service Desk Process Improvement Knowledge of MS Office – Excel, PowerPoint, Word BPO Experience is a must at least 2 years’ work experience as IT Helpdesk/Service Desk/Tech Support Fluent in Italian and English Language Help Desk/ IT Service Desk Italian - Read, Understand and Translate

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Key Responsibilities

•Language & Communication

•Perform document translation (e.g., requirements, designs, emails, tickets, error information) from English to Italian and vice versa

•Provide interpretation support during meetings, conferences, and calls with clients, vendors, and counterparts

•Support spoken and written communication in Italian within a service desk environment

•Service Desk & Technical Support

Work on projects involving Service Desk, SAP, Oracle, SFDC, or other technical support functions

•Update and maintain systems and tools following standard process documentation

•Execute transactions with minimal supervision (after initial training)

•Perform data entry, verification, auditing, and correction as required

Respond to information requests and escalate issues to supervisors when necessary

•Quality, Process & Knowledge Management

•Initiate and participate in quality assurance and process improvement activities

•Research, compile, and learn business, technical, and tool-related terminologies

•Use and help improve translation tools to increase productivity

•Document new learnings and process changes using standard formats and obtain required approvals

•Participate in special projects and continuous improvement initiatives

•Team Support:

-Assist in capability development of bilingual team members through coaching or language training

-Coordinate or support training of new or junior team members when required

•Serve as a technical or functional resource (SME or super user) for the team

Qualifications

•Strong written and verbal proficiency in Italian and English

•Bachelor’s degree in Information Technology, Computer Science, or related fields is preferred

•Undergraduates with strong language proficiency are welcome to apply

•Experience in customer service, service desk, technical support, QA testing, or analytical roles

•Familiarity with MS Word, Excel, and PowerPoint

•Experience in analysis, troubleshooting, problem-solving, and basic project management

•Willingness to be cross-trained on technical tools (SAP, Oracle, SFDC, Service Desk, etc.)

•Comfortable working with diverse teams and stakeholders

•Willing to work onsite, on shifting schedules, including holidays, weekends, and extended hours

•Must have the legal right to work in the Philippines

Pre-Screening Questions

•What is your level of proficiency in Italian and English (written and spoken)?

•What is your expected salary range for this role?

•Are you willing to work onsite on a shifting schedule in Cebu City?

Role

Team Leader -Technical

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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Munachimso Dike

Recruiter - Gratitude Inc

NA, nigeria

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Cebu Central Visayas, Philippines

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