Insurance Customer Service Representative (Alabang | Onsite | Shifting)

Gratitude Inc

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1 week ago

Insurance Customer Service Representative (Alabang | Onsite | Shifting)

1-5 Year(s)

₱ 19 - ₱ 23K p.m

Manila (Alabang Muntinlupa City, Bridgetown quezon City)

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Job Description

Key Skills

3D Max Customer Service Documentation Multitasking Problem Solving Communication Skills inbound calls Insurance Skills Healthcare Insurance claims Medical Claims processing Policy and Compliance Oversight

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Role Overview:

Join our Insurance Account as a Customer Service Representative! You will handle inbound calls from policyholders, assist with inquiries, and provide exceptional service in a fast-paced environment.

Key Responsibilities:

Handle inbound customer inquiries regarding insurance policies.
Assist with policy updates, claims, and account concerns.
Resolve customer issues and escalate complex cases.
Document interactions accurately in the system.
Meet quality, productivity, and customer satisfaction goals.

Qualifications:

SHS Graduate or 2nd Year College completed – required.
Minimum 1 year BPO experience on a voice account – required.
Excellent English communication skills.
Willing to work onsite in Alabang with shifting schedules.
Can start ASAP.

Role

Life-Insurance Agent

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

Insurance Agent

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