Hiring Now! Service Desk Transformation Consultant Leading MNC
Gratitude IncHiring Now! Service Desk Transformation Consultant Leading MNC
Job Description
Key Skills
114 candidate(s) have already applied for this Job. Apply now
Gratitude Philippines Inc. is Hiring!
Service Desk Transformation Consultant
Drive Digital Transformation. Lead Innovation. Shape the Future of Service Desk Operations.
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Primary Details
Location: Eastwood, Quezon City
Salary: ₱112,000 – ₱140,000/month (₱100,000 – ₱130,000 Base Salary)
Work Setup: Hybrid (Subject to Business Requirements)
Shift: Flexible | Must be willing to work in a 24/7 environment
Start Date: ASAP
Headcount: 1 Opening
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Why Join This Opportunity?
If you're passionate about Service Desk Transformation, AI-driven Automation, Consulting, and Digital Innovation, this role offers the opportunity to design next-generation service desk solutions for enterprise clients while working with cutting-edge technologies.
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Your Key Responsibilities
Lead Service Desk transformation initiatives from assessment to implementation.
Design innovative solutions to improve operational efficiency and customer experience.
Drive automation initiatives across Service Desk operations.
Collaborate with cross-functional business and technical teams.
Apply AI technologies including GenAI, ML, and NLP to enhance service delivery.
Support solution design, consulting engagements, and presales activities.
Present transformation strategies to stakeholders and leadership teams.
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What We're Looking For
Bachelor's Degree (Preferably IT or related discipline)
6–8+ years of experience in IT Service Desk
Proven experience in Service Desk Transformation & Solution Design
Consulting experience is mandatory
Strong Automation implementation experience
Exposure to:
Generative AI (GenAI)
Machine Learning (ML)
Natural Language Processing (NLP)
AI Frameworks (Preferred)
Presales / Solutioning experience (Good to Have)
Prior BPO industry experience (Mandatory)
Excellent stakeholder management and communication skills
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Ideal Candidate
Service Desk Transformation Consultant
ITSM / Operations Transformation Professional
Automation Specialist
AI & Digital Transformation Enthusiast
Client Consulting Background
Enterprise Service Management Experience
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Pre-Screening Information Required
Please share the following details while applying:
Educational Attainment:
Years of IT Service Desk Experience:
Service Desk Transformation Experience:
AI / ML / GenAI / NLP Experience:
BPO Experience:
Last Drawn Salary:
Expected Salary:
Notice Period / Earliest Joining Date:
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Important Notes
Female candidates only. Male profiles cannot be considered for this position based on client requirements.
Former employees (direct or third-party/vendor) are not eligible to work with Tech Mahindra for this opportunity.
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Apply today with your updated CV and become part of an exciting digital transformation journey through Gratitude Philippines Inc.
#Hiring #ServiceDesk #ITConsulting #DigitalTransformation #Automation #GenAI #AIJobs #BPOJobs #TechCareers #QuezonCityJobs #HybridJobs #PhilippinesJobs #GratitudePhilippinesInc
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Hybrid
Process
Non-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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