Healthcare Team Lead | US Healthcare | Claims Processing | Insurance | US Benefits | Quezon City

Gratitude Inc

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2 hours ago

2-6 Year(s)

Manila

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Job Description

Key Skills

Team Leading US Healthcare Insurance Skills claims Healthcare Operation Medical Claims processing US Benefits Experience in Healthcare BPO industry and knowledge of healthcare vertical operation lead

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We're Hiring – Healthcare Team Lead | US Healthcare | Claims Processing | Insurance

We are looking for an experienced Healthcare Team Lead to lead a high-performing operations team supporting US Healthcare, Insurance, Claims Processing, and US Benefits.

This opportunity is ideal for professionals with experience in Healthcare BPO, Team Leadership, Operations Management, Performance Coaching, HIPAA Compliance, Claims Processing, and Quality Management.

Key Responsibilities

Lead day-to-day Healthcare Operations and ensure service delivery targets are achieved.
Supervise, coach, mentor, and develop team members to improve productivity and performance.
Conduct team huddles, shift briefings, coaching sessions, and performance reviews.
Handle escalations and resolve customer and operational issues effectively.
Monitor KPIs, SLAs, productivity, attendance, and quality metrics.
Ensure compliance with HIPAA and organizational policies.
Conduct Root Cause Analysis (RCA) and implement continuous improvement initiatives.
Prepare operational reports, dashboards, and client presentations.
Foster employee engagement and create a high-performance team culture.

Required Skills

Minimum 2 years of Team Lead experience
Healthcare BPO experience
US Healthcare knowledge
Claims Processing
Insurance background
US Benefits
People Management
Performance Management
Coaching & Mentoring
HIPAA Compliance
Root Cause Analysis (RCA)
Quality Assurance
Operations Management
Stakeholder Communication

Qualification

College Graduate or completed at least 2 years in college.
Experience leading Healthcare Operations teams.
Strong communication and leadership skills.

Why Join?

Work with a global Healthcare account.
Leadership opportunity in Healthcare Operations.
Career growth and development.
Dynamic and collaborative work environment.
Immediate hiring.

Important Notes

Work Setup: 100% Onsite – Eton Centris, Quezon City
Shift: US Business Hours
Former or current Wipro employees are not eligible to apply.
Candidates should have Healthcare, Insurance, Claims Processing, and US Benefits experience.
Stable employment history is preferred.
Immediate joiners are encouraged to apply.

Role

Team Leader

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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