Digital Ads Campaign Support Specialist - CSR Role

Gratitude Inc

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6 days ago

Digital Ads Campaign Support Specialist - CSR Role

1-2 Year(s)

Manila (Eastwood quezon city)

Job Description

Key Skills

Digital Content Digital Marketing Digital media Technical Support BPO Skills digital products Digital Marketing/content creation Digital CX Technical Skills Digital Ad Sales and/ or Marketing Digital Advertising Strong understanding of digital technologies including AI, Data analytics, and enterprise architecture as they may apply to the finance teams.

1 candidate(s) have already applied for this Job. Apply now

Job Summary

A Digital Advertising Support Specialist provides customer and technical support for digital advertising products and services. The role involves assisting clients with creating, managing, and optimizing online advertising campaigns while resolving account and technical issues. The specialist serves as the primary point of contact for advertisers, ensuring a positive customer experience and helping clients achieve their advertising goals.

Key Responsibilities

Provide support to clients through phone, email, chat, or other communication channels regarding digital advertising products and services.

Assist advertisers in setting up, managing, and troubleshooting online ad campaigns.

Resolve issues related to ad creation, account access, billing, policy compliance, and campaign performance.

Educate clients on digital advertising platforms, tools, and best practices.

Monitor and document customer interactions and maintain accurate records.

Escalate complex technical issues to appropriate teams when necessary.

Meet established service-level agreements (SLAs), productivity targets, and quality standards.

Stay updated on digital advertising trends, platform updates, and company policies.

Collaborate with internal teams to improve customer experience and service delivery.

Qualifications

- minimum of 6 months managing digital advertising campaigns, analyzing performance data, and supporting clients across major advertising platforms, including but not limited to Google Ads, Facebook & Instagram Ads (Meta), LinkedIn Ads, X (Twitter) Ads, TikTok Ads, Amazon Ads, Microsoft Ads (Bing), Snapchat Ads

-HS & SHS Graduate

-Php 30K sign on bonus for hires from June 17 - June 28

Role

Customer Service Executive -Chat

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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