Delivery Manager

MyGlit

22 Views

2 days ago

Delivery Manager

8-12 Year(s)

rizal Calabarzon (Binangonan)

Job Description

Key Skills

Onboarding Admin Bachelor’s degree in human resources, Business Administration, or related field (preferred). Bachelor’s degree in HR, Business Administration, or related field (Master’s preferred).

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Key Skills

Bachelor’s degree in HR, Business Administration, or related field (Master’s preferred).8–12 years of experience in HR operations or onboarding delivery, with at least 3 years in a managerial role.Experience managing US/UK region processes is preferred but any international region is needed.

Locations

Mumbai

Relocation

Revenue per Hire

No revenue is set for this card

Description / Requirements

Job Title: Delivery Manager – US Onboarding/ Onboarding – HRO Services

Work Environment: - Work from Office, 5 days – Olympus, Mumbai

No of Position- 3

Shift - Night shift

Time – anytime between – 6:00 pm IST to 5:00 am IST

Band – BPO5 (Up to 17 LPA)

Reports To: Senior Manager

Job ID: 397982

Job Summary:

The Delivery Manager – US Onboarding is responsible for managing and overseeing end-to-end onboarding operations for US

hires, ensuring a seamless and compliant new hire experience. The role involves leading a team, collaborating with multiple

stakeholders, driving process excellence, and maintaining compliance with client and country-specific onboarding

requirements.

Key Responsibilities:

• End-to-End Onboarding Management: Oversee the entire US onboarding process — from offer acceptance to day-

one readiness — ensuring timelines, compliance, and a positive candidate experience.

• Stakeholder Collaboration: Partner with Talent Acquisition, HR, IT, and client teams to ensure smooth onboarding

transitions and issue resolution.

• Team Leadership: Lead and mentor a team of onboarding specialists, ensuring high-quality delivery, productivity, and

adherence to SLAs.

• Process Improvement: Identify and implement automation, standardization, and process optimization opportunities.

• Compliance & Audit: Ensure adherence to client and legal onboarding compliance, including background checks, I-9

verification, and document management.

• Reporting & Metrics: Track and report onboarding performance metrics such as TAT, candidate satisfaction, and

quality scores.

• Escalation Management: Handle escalations promptly, providing timely solutions to candidates and client partners.

• Client Relationship Management: Act as the key delivery point of contact for US onboarding operations, maintaining

strong relationships and ensuring client satisfaction.

Key Skills & Competencies:

• Strong understanding of US onboarding processes, documentation, and compliance (I-9, E-Verify, background checks).

• Experience in HRO / RPO / Global Talent Acquisition delivery. Someone from Service Industry.

• Excellent stakeholder and client management skills.

• Strong people management and coaching abilities.

• Proven experience in process transformation, automation, and continuous improvement.

• Proficiency in MS Excel, HRIS/ATS tools, and reporting dashboards.

• Strong communication and problem-solving skills.

Qualifications:

• Bachelor’s degree in HR, Business Administration, or related field (Master’s preferred).

• 8–12 years of experience in HR operations or onboarding delivery, with at least 3 years in a managerial role.

• Experience managing US/UK region processes is preferred but any international

Role

Office Management

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Functional Area

Front Office Support / Administration /

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Anitha Batamuriza

Recruiter - MyGlit

NA, rwanda

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