Customer Success Manager (Japanese)

Gratitude Inc

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1 month ago

Customer Success Manager (Japanese)

1-2 Year(s)

140 - 150 Thousand p.m

Manila
(Base Location for WFH)

Job Description

Key Skills

• At least 1-2 years B2B/Account Management experience Experience providing multi-channel support Able to manage own accounts thru video conferencing and emails etc Knowledgeable in CRM tools (preferred)

2 candidate(s) have already applied for this Job. Apply now

HIRING: Customer Success Manager (Japanese)

Work Setup: Work From Home

Salary Package: ₱145,000 – ₱150,000

Accepted Locations: Philippines, Japan, India, and Malaysia

Language Requirements:

Japanese: JLPT N1 (Required – reject if not at least N1)

English: B2 level proficiency

Minimum Skill Requirements:

1–2 years experience in B2B or Account Management (Mandatory – reject if not present)

Background in Customer Success, Consulting, or SaaS Account Management

Preferably experienced in multi-channel support (phone, chat, email, web, etc.)

Ability to manage own accounts via video conferencing and email

Familiar with CRM tools (e.g., Salesforce, HubSpot, or Zoho)

Key Responsibilities:

Drive customer adoption of new product features and solutions to help clients achieve business goals

Build and maintain strong client relationships through regular check-ins and customer success reviews

Collaborate with cross-functional teams (Sales, Marketing, Product, Technical Support, Operations, Finance, and Engineering) to address client needs

Identify churn or downsell risks and proactively resolve issues to maintain high retention

Conduct quarterly and annual success reviews to ensure customers gain maximum value from the platform

Develop tailored customer success plans aligned with client goals

Act as a liaison between clients and internal stakeholders, ensuring clear communication and satisfaction

Minimum Qualifications:

At least 1 year enterprise-level Customer Success / Account Management / Consulting experience in a SaaS or B2B environment

Proven ability to lead client meetings, quarterly business reviews, and success discussions

Bachelor’s Degree (or equivalent relevant experience)

Excellent Japanese (N1) and English (B2) communication skills – written and spoken

Skilled in strategic planning, relationship management, and project coordination

Must demonstrate strong client empathy, ownership, and results orientation

Key Skills:

Pre-Screening Notes (to include in email):

BPO Experience:

Years of Relevant Experience:

Educational Attainment:

Last Drawn Salary:

Salary Expectation:

Notice Period:

Availability for the Work Setup and Schedule:

Current Location:

Nationality:

Visa (if not Filipino):

To Apply:

Send your CV to valentina.gratitude.recruit@gmail.com

Use subject line: “Customer Success Manager (Japanese) – WFH”

Role

Customer Success Specialist

Timings

Flexible (Permanent)

Industry

Accounting / Finance

Work Mode

Work from Home

Process

Chat

Functional Area

ITES / BPO / Customer Service

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