Customer Success Manager - English (Hybrid in Taguig) | Target SD: March 30th
Gratitude IncCustomer Success Manager - English (Hybrid in Taguig) | Target SD: March 30th
Job Description
Key Skills
2 candidate(s) have already applied for this Job. Apply now
Work Set Up: Hybrid (2 days WFH; 3 days Onsite)
Working Schedule (Shift and Days Off): Mondays - Fridays (Weekends off)
Location: PhilPlans Corporate Center, Kalayaan Avenue, Triangle Drive, Fort Bonifacio
Basic Salary: PHP 45k
Allowances: PHP 5k (3K allowance + 2k Performance Bonus Incentive)
Perks: Sign-on Bonus of 60k - 100K; HMO; Life Insurance
Target start date: 30-Mar-26
Headcount Needed: 2
Account Management experience is mandatory.
REQUIRED QUALIFICATIONS:
• Bachelor’s Degree related to Business Administration, Marketing, IT, Computer Science, Electronics Communication Engineer
• B2B experience ; Account Management experience
• 1 - 2 years of Account Management experience
• Open for candidates previously applied or previously connected to Sutherland but case-to-case basis. Candidate must at least have 2 years from the time they last worked in Sutherland); RingCentral, Avaya, Cisco - not qualified
Job Responsibilities/Scope of Work:
B2B - Account Management
• Encourage clients to utilize new features that will help them drive their business forward
• Provide insight and relay customer feedback with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance and Engineering
• Evaluate churn and downsell risk for each customer and proactively address dissatisfaction or feature gaps to drive retention throughout the customer life cycle
• Develop plans that ensure that clients are successfully adopting our platform that align to their business needs
• Conduct regular cadences, quarterly and annual customer success reviews to ensure customers get the most value out of their investments
• Develop customer relationships, by building trust and ensuring the customer’s needs are met
• Align customers with the enablement resources to drive adoption
RECRUITMENT PROCESS (Virtual/Online):
• Initial Interview - Program Interview - Client Interview
PRESCREENING NOTES:
BPO experience:
Years of B2B Account Management experience:
Salary expectation:
Last drawn salary:
Notice period:
Availability for the work setup and schedule:
Current location:
Role
Account Manager
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Hybrid
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Customer Service Representative | Cubao Quezon
Gratitude Inc1 - 3 Year(s)
15 - 25 Thousand p.m
Manila, Philippines
MASSIVE BPO HIRING!!!!
Gratitude Inc0 - 1 Year(s)
Confidential
Manila, Philippines
EXL Pasay -CSR Mortgage Collections Account
Gratitude Inc1 - 21 Year(s)
35 - 45 Thousand p.m
Manila, Philippines
Team Leader
Gratitude Inc2 - 5 Year(s)
40 - 45 Thousand p.m
Manila, Philippines
WNS bridgetowne :CSR -Travel/Financial Account
Gratitude Inc1 - 10 Year(s)
25 - 30 Thousand p.m
Manila, Philippines
Customer Service Representative
Gratitude Inc0 - 3 Year(s)
Confidential
Manila, Philippines
Accenture Cubao: Customer service representative
Gratitude Inc1 - 10 Year(s)
20 - 30 Thousand p.m
Manila, Philippines
Trainer UK Financial customer service
Gratitude Inc2 - 4 Year(s)
35 - 40 Thousand p.m
Manila, Philippines
Data Solution Architect Fabric/Azure
Gratitude Inc7 - 10 Year(s)
100 - 200 Thousand p.m
Manila, Philippines
Technical support representative
Gratitude Inc0 - 2 Year(s)
10 - 15 Thousand p.m
Manila, Philippines