Customer success manager

Gratitude Inc

135 Views

3 days ago

Customer success manager

1-2 Year(s)

40 - 45 Thousand p.m

Manila

Job Description

Key Skills

Accounts Management B2B.

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Bachelor’s Degree related to Business Administration, Marketing, IT, Computer Science, Electronics Communication Engineer
• B2B experience ; Account Management experience
• 1 - 2 years of Account Management experience
• Open for candidates previously applied or previously connected to Sutherland but case-to-case basis. Candidate must at least have 2 years from the time they last worked in Sutherland); RingCentral, Avaya, Cisco - not qualified

Job Responsibilities/Scope of Work:

B2B - Account Management
• Encourage clients to utilize new features that will help them drive their business forward
• Provide insight and relay customer feedback with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance and Engineering
• Evaluate churn and downsell risk for each customer and proactively address dissatisfaction or feature gaps to drive retention throughout the customer life cycle
• Develop plans that ensure that clients are successfully adopting our platform that align to their business needs
• Conduct regular cadences, quarterly and annual customer success reviews to ensure customers get the most value out of their investments
• Develop customer relationships, by building trust and ensuring the customer’s needs are met
• Align customers with the enablement resources to drive adoption

RECRUITMENT PROCESS (Virtual/Online):

Role

Any Other

Timings

Day Shift (Permanent)

Industry

Other

Work Mode

Hybrid

Functional Area

Any Other

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