Customer Service Representative(Call Center Agent)

Gratitude Inc

114 Views

1 week ago

Customer Service Representative(Call Center Agent)

0-1 Year(s)

₱ 23 - ₱ 25K p.m

Manila (Taguig, Makati)

Job Description

Key Skills

Customer Management Customer Service Training skills General customer service

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NOW HIRING: Customer Service Representative – US Healthcare Account

Build Your BPO Career with a Global Healthcare Team!

Are you an experienced BPO professional looking for an exciting opportunity? Join our US Healthcare Account and provide world-class support to customers through appointment scheduling and billing assistance.

Be part of a growing team where your skills, dedication, and customer service experience are valued!

Position: Customer Service Representative (CSR)
Account: US Healthcare – Appointment Scheduling & Billing Inquiry
Work Setup: On-Site(work from office)
Salary Package: PHP 25,000

Enjoy Great Benefits!

Competitive salary package
Night Differential Allowance
Performance-Based Bonuses
Career growth opportunities
Opportunity to work with a global healthcare account

Key Responsibilities

• Assist US healthcare customers with appointment scheduling, rescheduling, and related inquiries.
• Handle billing concerns and provide accurate information and support.
• Deliver excellent customer service through professional communication.
• Maintain accurate customer records and documentation.
• Ensure customer concerns are resolved efficiently and professionally.

Who We’re Looking For

At least 6 months BPO/Call Center experience REQUIRED
Strong English communication skills
Customer-focused with excellent problem-solving abilities
Willing to work flexible schedules, including night shifts
Comfortable working in a virtual setup

Hiring Process

1️⃣ Initial Interview
2️⃣ Assessment
3️⃣ Final Interview
4️⃣ Job Offer & Onboarding

Recruitment Hub:
FSL Recruitment Hub
Science Hub Tower 1, McKinley Hills, Taguig

Recruitment Schedule: 2:00 PM – 5:00 PM

Ready to take your BPO career to the next level? Apply now and join a team delivering exceptional healthcare support!

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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