Customer Service Representative – Travel & Hospitality (GDS Expert)
Gratitude IncCustomer Service Representative – Travel & Hospitality (GDS Expert)
Job Description
Key Skills
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Customer Service Representative – Travel & Hospitality (GDS Expert)
Location: Silver City Site
Employment Type: Full-time
Are you a travel professional with hands-on experience navigating the world of Global Distribution Systems? Join our dynamic team at our Silver City Site and help travelers navigate their journeys with ease! We are looking for customer-centric individuals who thrive in a fast-paced, hospitality-focused environment.
What’s in it for You?
Competitive salary package and performance incentives
Comprehensive health benefits (HMO)
Professional growth and career advancement opportunities
Vibrant and supportive work environment
Key Responsibilities
Assist customers with travel bookings, reservations, cancellations, and itinerary modifications.
Efficiently navigate Global Distribution Systems (GDS) to manage travel arrangements.
Provide exceptional customer service by resolving travel-related inquiries via voice or chat.
Ensure a seamless and positive experience for hospitality clients worldwide.
Job Requirements
Education: At least a High School Graduate or Senior High School Graduate.
Experience: Minimum of 12 months (1 year) of solid GDS experience (e.g., Amadeus, Sabre, Galileo, Apollo).
Excellent verbal and written communication skills.
Strong problem-solving abilities with a keen attention to detail.
Amenable to working on-site at our Silver City location and flexible with shift schedules.
Role
Customer Service Executive
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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