CUSTOMER SERVICE REPRESENTATIVE (MULTIPLE ACCOUNTS)

Gratitude Inc

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2 days ago

CUSTOMER SERVICE REPRESENTATIVE (MULTIPLE ACCOUNTS)

0-2 Year(s)

₱ 20 - ₱ 29K p.m

Cebu Central Visayas - Lapu Lapu city, Davao, Manila

Job Description

Key Skills

Customer Relations Customer Service BPO Recruiter customer service analyst Customer oriented

1 candidate(s) have already applied for this Job. Apply now

WE ARE HIRING – CUSTOMER SERVICE REPRESENTATIVE (MULTIPLE ACCOUNTS)

Work Setup: Onsite

Employment Type: Full-Time

Available Accounts: Telco | Healthcare | Financial | Insurance

Ready to take the next step in your BPO career? We're looking for passionate and experienced individuals to join our team across multiple international accounts. If you have at least 6 months of BPO experience, excellent communication skills, and a customer-first mindset, we encourage you to apply!

Available Lines of Business

- Telecommunications (Telco)

- Healthcare

- Financial Services

- Insurance

Account endorsement will be based on your qualifications, experience, and interview performance.

Minimum Qualifications

- At least High School Graduate (Old Curriculum) or Senior High School Graduate (K-12)

- Minimum of 6 months BPO experience (International Voice Account preferred)

- Excellent English communication skills

- Strong customer service, problem-solving, and active listening skills

- Basic computer navigation and multitasking abilities

- Willing to work onsite and on a shifting schedule, including weekends and holidays

- Can start as soon as possible

Key Responsibilities

- Handle inbound and/or outbound customer interactions professionally.

- Assist customers with billing concerns, account management, technical support, claims, policy inquiries, healthcare benefits, or financial-related concerns depending on the assigned account.

- Provide accurate information and effective solutions while ensuring a positive customer experience.

- Maintain complete and accurate documentation of customer interactions.

- Meet productivity, quality, attendance, and customer satisfaction targets.

- Follow company policies, compliance standards, and data privacy requirements.

- Work collaboratively with teammates and leaders to achieve business goals.

Preferred Skills

- Experience handling Telco, Healthcare, Financial, or Insurance accounts is an advantage.

- Strong attention to detail and ability to work under pressure.

- Positive attitude with a willingness to learn and grow.

- Ability to adapt to different systems and processes.

What We Offer

- Competitive Salary Package

- Performance-Based Incentives

- Paid Training

- HMO and Medical Benefits

- Night Differential and Holiday Pay

- Paid Leaves

- Career Growth and Internal Promotion Opportunities

- Employee Recognition Programs

- Supportive and Inclusive Work Environment

Apply Today!

If you're looking for a rewarding career in the BPO industry with opportunities to grow across leading international accounts, we'd love to hear from you.

Submit your updated resume now and kick-start your next career opportunity with us!

Role

Customer Service Executive

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Oae Holdings

Recruiter - Gratitude Inc

NA, nigeria

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