Customer service representative
Gratitude IncCustomer service representative
Job Description
Key Skills
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Job Title: Financial Services Representative
Employment Type: Full-Time, Onsite
Qualifications:
High School Graduate (Old Curriculum), Senior High School Graduate, College Undergraduate (at least 2nd year completed), or College Graduate.
1 to 2 years of experience handling US or UK Banking/Financial accounts in a contact center environment.
Experience in any of the following areas is required:
Banking
Collections
Fraud Investigation
Underwriting
Payouts
Other related financial services functions
Strong analytical, communication, and customer service skills.
Ability to work efficiently in a fast-paced environment while maintaining accuracy and compliance.
Key Responsibilities:
Handle customer inquiries and account-related concerns for financial services clients.
Review, investigate, and resolve account issues in accordance with company and client guidelines.
Process transactions and provide accurate information regarding financial products and services.
Maintain high standards of customer service and regulatory compliance.
Document customer interactions and ensure timely resolution of cases.
Work Setup: Onsite
Application Process: Virtual recruitment process and virtual interviews only. Qualified candidates will be invited to proceed with the online screening and interview stages.
Role
Customer Service Executive -Chat
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Hybrid
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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