Customer Service Representative

Gratitude Inc

479 Views

2 days ago

Customer Service Representative

0-4 Year(s)

₱ 15 - ₱ 25K p.m

Manila

Job Description

Key Skills

Customer Relations Customer Service Customer Management customer service analyst Customer oriented Customer Engagement Customer Care

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We are currently seeking dedicated and customer-oriented professionals to join our Telecommunications Customer Support Team. This position offers an excellent opportunity for individuals looking to build a long-term career in the Business Process Outsourcing industry while gaining valuable experience in customer engagement and telecommunications services.

As a Customer Service Representative, you will be responsible for handling customer inquiries, resolving concerns, and providing accurate information regarding products, services, billing, and account-related matters. Successful candidates must possess strong communication skills, a positive attitude, and a commitment to delivering exceptional customer experiences.

Key Responsibilities:

• Respond to customer inquiries through inbound support channels.

• Assist customers with billing concerns, service requests, account maintenance, and general inquiries.

• Identify customer needs and provide appropriate solutions in accordance with company guidelines.

• Maintain accurate records of customer interactions and transactions.

• Achieve individual and team performance objectives.

• Promote customer satisfaction through professional and efficient service.

Qualifications:

• High School Graduate (Old Curriculum) or Senior High School Graduate.

• Excellent English communication skills.

• Basic computer proficiency and navigation skills.

• Strong problem-solving and customer service abilities.

• Willing to work on shifting schedules, weekends, and holidays.

Benefits:

• Competitive salary package.

• Monthly performance incentives.

• Paid training and continuous learning opportunities.

• Career advancement programs.

• Health and wellness benefits.

Join our growing team and become part of an organization that values excellence, collaboration, and professional growth.

Role

Customer Care Officer

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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