Customer Service Representative-financial account

Gratitude Inc

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20 hours ago

Customer Service Representative-financial account

0-1 Year(s)

20 - 30 Thousand p.m

Cebu Central Visayas (Lapu Lapu city, Mandaue City, Consolacion, Talisay City, Cebu City)

Job Description

Key Skills

Customer Relations Customer Service customer service analyst Customer oriented

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Role Overview:
We are looking for Customer Service Representatives for our FINANCIAL Account. Your purpose is to support customers with banking, billing, and financial product inquiries with accuracy and confidentiality. This is Work On-Site Only in Lagos.

**Salary Package:** ₱27,000 Monthly
**Start Date:** Immediate Hiring

Key Responsibilities:
1. Respond promptly and professionally to customer inquiries via phone, email, and other channels
2. Provide accurate information about financial products and services
3. Address customer concerns and complaints with courtesy and speed
4. Maintain confidential records of customer interactions and transactions
5. Follow up to ensure customer issues are fully resolved
6. Collaborate with other departments to resolve cases efficiently

Qualifications and Skills Required:
1. High School or Senior High School Graduate
2. At least 6 months Call Center experience required
3. Excellent communication skills and high attention to detail
4. Proficiency in Microsoft Office and basic computer skills is an advantage
5. Strong integrity and ability to work under pressure
6. Willing to work on site in Lagos

Company Culture and Values:
We uphold integrity, respect, teamwork, and professionalism. We are committed to confidentiality and creating a safe, supportive environment for all staff.

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Role

Customer Care Officer

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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