Customer Service Representative (Blended account) - Davao

Gratitude Inc

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1 hour ago

Customer Service Representative (Blended account) - Davao

1-3 Year(s)

15 - 20 Thousand p.m

Davao

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Job Description

Key Skills

Customer Service BPO industry BPO Call center good communication skills Voice and non-voice

5 candidate(s) have already applied for this Job. Apply now

Join a dynamic team and build your career with us! We are looking for enthusiastic and reliable individuals to provide top-notch service on our blended customer support accounts.

About the Role:
As a Customer Support Representative, you will be the first point of contact for our customers, handling their inquiries and concerns through various channels. This is a blended account, meaning you will handle both voice (inbound/outbound calls) and non-voice (email, chat, tickets) interactions, offering a dynamic and engaging work environment.

Key Responsibilities:

· Provide professional and efficient customer service via phone, email, and chat.
· Troubleshoot and resolve customer issues, ensuring a positive experience.
· Accurately process customer requests, transactions, and documentation.
· Meet and exceed key performance indicators (KPIs) such as quality, attendance, and customer satisfaction.
· Adhere to company policies, procedures, and compliance guidelines.

Qualifications:

· At least a High School Graduate (Old Curriculum) or a Senior High School (SHS) Graduate.
· At least 6 months of BPO/Call Center experience is required.
· Excellent verbal and written communication skills in English.
· Strong problem-solving abilities and a customer-centric mindset.
· Can adapt to a fast-paced, blended (voice & non-voice) work setting.
· Willing to work on shifting schedules, including nights, weekends, and holidays.

What We Offer:

· Competitive salary and comprehensive benefits package (HMO, leave credits, etc.)
· Structured career growth and advancement opportunities.
· Continuous training and skills development programs.
· A supportive and collaborative team environment.

IMPORTANT APPLICATION PROCESS – WALK-IN ONLY:
We do NOT have a virtual or online application process for this role.
All interested and qualified applicants must undergo our onsite recruitment process at our designated hub:

Walk-in Process:

1. Workday Validation: Please ensure you have a valid Workday account or be prepared to create one on-site for application tracking.
2. Initial Screening & Validation: Present your resume and valid IDs for initial qualification check.
3. Onsite Assessments: Proceed with interviews and other recruitment assessments on the same day.

What to Bring:

· Updated Resume
· Valid Government IDs (Original and Photocopy)
· Pen and Notebook

We encourage all qualified candidates to walk in and explore this exciting opportunity. See you at the Abreeza Hub!

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Stephen Odebiyi

Recruiter - Gratitude Inc

NA, nigeria

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